ASOS

this company is rude and is very unhelpful the manager(guatam) cut my chat off in mid chat after i have been waitng in a queue and chat for 1 hour and 20 minutes. I placed an order took after 4 days still had not been dispatched but they would not let me cancel. a refund on return that I recieved a confirmation on the 18th August stating they was processing my refund still had not been processed on the 29th and their vitual chat I was in a queue for 50mins before I actually spoke on the chat too. then because I wanted to file a formal complaint and had to speak with the manager and I didnt the order any longer as it was taking to longet cut me off in mid chat and said have a good day. this company dont give a damn about their customer service and if I can give any advice I would avoid like the plague....

Les retours ne sont plus possible via un bon à imprimer chez soi. Nous sommes obligés d’imprimer le bon chez un commerçant mais je ne parviens pas à en trouver un qui fasse cela, je ne peux donc pas rendre mon colis ! J’ai contacté 2 fois le service client pour avoir une étiquette de retour classique mais ils refusent, c’est une arnaque totale !!

Ihr habt noch nicht mal ein Stern verdient. Ich habe meine Stiefel zur Reklamation eingeschickt, nachdem sie Mängel aufwiesen. Die Reklamation wurde abgelehnt, und meine Schuhe wurden daraufhin nie zurückgeschickt. Auf meine Nachfrage nach der Sendungsnummer erhielt ich nur die lapidare Antwort „Systemfehler“, und ich sollte blind irgendein Formular ausfüllen. Passt auf, Leute: Vertraut diesem Unternehmen nicht! Es gibt deutlich bessere Anbieter, die Wert auf ihre Kunden legen und Reklamationen ordnungsgemäß bearbeiten. Alle Unterlagen liegen mittlerweile beim Anwalt. Wir sehen uns vor Gericht, Asos.

Große Auswahl an Marken, aber der Service ist leider sehr schlecht. Nicht mal als eine langjährige Kundin gibt es irgendwelche Vorteile! Ob langjährige Kundin, unzufriedene Kundin da Probleme bei der Bestellung, etc. - man muss um eine Entschädigung betteln. Die Qualität der Produkte direkt von ASOS Designs sind leider auch nicht den Preisen entsprechend. Auch die Preise der Markenprodukte sind hier wesentlich teurer als auf anderen Websites. Für mich wird es hier keine Bestellungen mehr geben und rate jedem davon ab.

use to be really good now you have to return items to all different locations in different bags. they have even lost £100 worth of items. never using again

We’ve had a terrible experience with ASOS. Our order was placed on 21st August and being an ASOS Premier customer we were assured that the delivery would come on 22nd August as estimated. We are now at 29th August and the last update on Evri is on 23rd August saying the parcel is due to be delivered the next working day. These items were due to be a gift and now we’ve had to go to another retailer to pay extra money for no reason. Worst of all, when trying to log into ASOS on the browser (no ability to do live chat within the app!) via Facebook login with a this is embarrassing message - we’ve used Safari on iOS. I hope someone from ASOS can compensate us for this poor customer experience or we are likely to take our business to a competitor. As of time of writing, we’ve still not received the delivery

Sie verkaufen Müll aus Waren, und wenn man ihnen am Ende den Müll zurückgeben möchte, gibt es große Probleme und wird ignoriert.

I am experiencing exactly the same issue as the previous reviewer. I am waiting for 3 refunds from ASOS. For each order I received an email saying “your refund is on its way”, but it has now been 5 days and nothing has been refunded. Klarna still shows “reviewing your return info.” This is unacceptable! Refunds with Klarna are usually instant once the retailer confirms them. I don’t understand why ASOS keeps sending these confirmation emails if no money is actually sent back. Very disappointed and will avoid ordering again from this site if this is how refunds are handled.

Probably one of the worst companies I have ever had the misfortune to deal with, item ordered did not arrive, had to deal with customer care bot😡that didn’t understand my problem and could not transfer me to a human, after logging in and being told I was 141 in the queue, which didn’t surprise me if they treat all their customers the same, I finally left a message asking for my money back, will see how that goes!

I returned some items on 16th August and contacted asis via live chat. After waiting and being 6th in the queue and then get to someone in about 20 mins, saying they can help, they transferred me to a queue saying I was number 100 I the queue!!! I waited and got to 32 in the queue after being g on the chatbfor over an hour, and then they disconnected me! Absolutely furious! Then I connected again and waited. That was another half an hour. When I eventually got someone, it was no help at all. They gave different information from the person on live chat last week who asked me to get in touch if I hadn't received the refund d by 27th August amd today is 29th with no sign of a refund. Now the lady on live chat says 4th September. Its crazy how they don't give consistent information. Be very careful when ordering and returning, as you'll wait alot longer than 5-10 days for your refunds.

I returned some items on 16th August and contacted asis via live chat. After waiting and being 6th in the queue and then get to someone in about 20 mins, saying they can help, they transferred me to a queue saying I was number 100 I the queue!!! I waited and got to 32 in the queue after being g on the chatbfor over an hour, and then they disconnected me! Absolutely furious! Then I connected again and waited. That was another half an hour. When I eventually got someone, it was no help at all. They gave different information from the person on live chat last week who asked me to get in touch if I hadn't received the refund d by 27th August amd today is 29th with no sign of a refund. Now the lady on live chat says 4th September. Its crazy how they don't give consistent information. Be very careful when ordering and returning, as you'll wait alot longer than 5-10 days for your refunds.

Deux commandes passées chez Asos, aucune des deux ne m’a été livré. Service client minable

Customer service take so long. Getting through to someone to help you is impossible. After being in a queue of 140, as soon as I got to 1 and an agent replied they ended the chat. I had to wait again in a queue of 83 for one hour to be switched between 2 and 1 several times. It keeps saying ‘sorry it’s taking us longer than usual’ This is horrible. The staff at the customer service desk are doing nothing? What’s the point of having them there if they’re not replying to people who have waited in the queue for hours. I will not be shopping at asos anymore and I’ve been a customer for several years.

Franchement, site pas fiable. Ça fait presque deux mois que j’ai passé une commande chez eux, comprenant et un pantalon Adidas pour environ 50 €. Je n’ai jamais reçu mon article. Quand je regarde le suivi, il est indiqué que le colis est retourné chez l’expéditeur, sauf que je n’ai jamais eu aucune notification, ni message, ni explication de leur part. Résultat : je paie, je n’ai rien reçu, et aucune vraie solution n’est proposée. Très déçue, je déconseille ce site qui ne respecte pas ses clients.

Was good ay one point but this website & customer service had right down hill… Ive used Asos for over 8 years and always had premier, the last 2 orders ive placed have been made before despatch cut off time and have both arrived a day late both in a row… I pay for premier which is next day delivery as sometimes we need our orders for the next day hence what i pay for… They no longer have easy customer services as the number is no longer in use and the chat service is terrible… Very disappointed and wont be renewing my premier account again unless they fix up!!!

Ordered a pair of Clark's Wallabee shoes to Dubai for my son's first day at school. Made sure I left plenty of time for them to arrive. The shoes did indeed arrive in time but were Bershka instead of Clarks, not what we ordered. Leaving us only 5 days before school started to rectify. I got onto a chat and kindly asked for them to send the correct shoes immediately but no, this was not in their 'guidelines', despite me trying to escalate to a manager, the customer service rep signed out, then signed back in pretending to be his own boss. The whole chat was beyond insulting. The upshot after 2 hours almost of wasting my time was that the wrong shoes would need to be returned first and 'inspected' before a refund would be considered. As opposed to just sending out the right product since it was their mistake, AND apologising for it. I had to go then to the trouble of initiating a return with a local courier. That was 10 days ago and still zero word from ASOS. We had to purchase a second pair of shoes which means we are now out of pocket for two pairs. On top of this the ASOS customer service is truly deplorable - I spent almost 2 hours in an online chat to get nowhere and to be treated like an idiot, with repeated lies and insults to my intelligence. They just copy paste the same bog standard excuses over and over like a robot. I am amazed that ASOS is still in business and Clark's should seriously reevaluate that retail partnership. Are you aware that ASOS effectively steals money from your customers in your name? Never ever again will we shop with ASOS. Absolute criminals.

Missade mitt returdatum med 2 dagar pga sjukdom och att jag var bortrest i et bröllop. Då kan dem absolut inte lösa att jag får returnera. Aldrig varit med om så dålig kundbehandling. Handla inte där!

UPDATE Well that’s a 1st just received item. Item in question love it, allows me to be different at my tender age which I strive for, with style, will change the belt though. Why send me an item dispatch for estimated delivery today. With no way to track the item. Every time you dispatch via Royal Mail it never arrives on time. Always an out for delivery then I receive at the last min, sorry we are unable to deliver your item today. And to top it off no tracking number and the web site is not functioning. Not getting value for my money for delivery. I purchase because it was a convenient and accurate service purchase before cut off receive next day.

Awful Customer Service. The agents are clueless and it takes hours then nothing is resolved! The quality of the product is shockingly bad now and ASOS take over ten days to refund. Its poor. I’m not using ASOS again

Avoid buying from ASOS if you’re in Australia. I placed an order on 18/08, and today (29/08) I still haven’t received it. ASOS chose to ship with DAI, a courier already known for poor service. Unsurprisingly, their tracking shows a “delivery attempt” on a day I was home the entire time—no one even came to my door. Trying to resolve this was another frustration. After going through their virtual assistant and waiting ages, I finally got through to a human, only to be told to wait until 01/09. That’s nearly two weeks since ordering, with no accountability from either ASOS or their courier. For Australian customers, this level of service is unacceptable. If you value reliable delivery and proper customer service, I recommend avoiding ASOS.