ASOS
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I ordered a sweatshirt from ASOS and…
I ordered a sweatshirt from ASOS and was shocked by the terrible quality. The inner lining sheds so badly that all my clothes and even hangers were covered in white fleece pieces after just one wear. The item is completely unwearable. Yes, the return period had technically expired, but since I wore it for the first time only now, I contacted ASOS customer service to explain that this is a faulty product. To my surprise, they refused to accept it back or offer a refund, hiding behind the return deadline. It is unacceptable for a company of this size to dismiss clear product defects and leave the customer with a defective item. Very disappointing experience — I will definitely reconsider shopping with ASOS in the future.