Mazuma Mobile
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Extremely dishonest company that should…
Extremely dishonest company that should be investigated. Please read other reviews, there seems to be a pattern going on. My initial offer wasn’t kept, instead they offered £35 for “deep scratches”!!!! I took photos and videos of the device just before boxing which are time stamped and there are no deep scratches on the screen. I contacted Mazuma immediately and was then offered £55 later that day from the retention team. I declined as quite frankly it’s insulting. I sent the device in its original box to ensure it’s safe arrival but included a note to say please return in its original box of the offer isn’t followed through. I also had a conversation with CS regarding this and sent 6 emails over 6 days that have all been ignored. The device has landed back (I’m yet to check it) without its box or wire making it impossible for me to sell it on. This company know exactly what they are doing. Extremely dishonest and they need investigating. If they don’t locate and return my original box and wire I will be reporting the company for complete dishonesty. I spoke to customer service who said they would try and locate the box. Heard nothing since. Had 6 emails ignored also. Edit- it gets a lot worse. Not only have they binned the original box and unused wire, I have opened the phone up to find so many scratches on the front that wasn’t there before. I took photos before sending so have proof. This is actually deeply worrying, a company can’t continue to operate like this. Intend to take it further.