ASOS

Ich bin eigentlich zufrieden mit Asos. Allerdings funktioniert die Zahlungsabwicklung bei der letzten Bestellung nicht. Obwohl ich die Artikel zurückgeschickt habe und Asos mir das bestätigt hat, kommt die Information nicht bei Riverty an. Ich habe hierzu auch schon den Kundenservice kontaktiert. Auskunft war hier, dass Riverty noch darüber informiert wird. Obwohl ich sie darum gebeten habe, dies zu tun, ist es immer noch nicht passiert. Das nervt mich.

Terrible customer service. Out of stock items not marked as 'out of stock' until you buy it and then 5-10 days for a refund.

What is going with ASOS. Non existent customer service. I have received an email to say a refund has been processed however its a klarna payment and should there for update klarna however they have not correctly registered the return and now no refund has been sent, payments are paused they advise me to speak to Asos but all you get is a Bot sending you round in circles! Please investigate Order 1001994141

Well, I ordered some last minute bits for holiday via ASOS, I appreciate this was last minute however, you pay for next day delivery, you assume it is delivered the next day! Amazon Prime manages to do it! Anyway, 7pm the day of delivery this still hasn’t arrived… I spoke to Emilyn on the ASOS chat who assured absolutely adamantly this would be arriving by 10pm. At 10pm I spoke to AJ on the ASOS chat, who confirmed this would definitely be with me by 11pm. At 11pm I spoke with Chhavi on the ASOS chat. I asked for an update on this order and also an explanation as to why I have been waiting with false promises for the last 4 hours. I don’t think Chhavi could have been any less unpleasant, disregarding and unhelpful if they tried. Chhavi said the driver had some transport issues, and I was ordered to wait until the end of tomorrow and if this order hadn’t arrived to contact them again. I explained that I would not be here tomorrow and that my parcel will now be left out for a week. I asked for a refund on the ‘next day delivery’ charge, as I had not received my order the next day, this was refused and I was told to wait until the end of today until I could request this and the chat was ended. 12am I spoke to Prerna on the ASOS chat, who confirms my order hasn’t even reached the carriers depot! 5 hours of lies. No parcel as promised. And a flight to catch in 2 hours. How disappointing you are ASOS.

The worst experience!!! Customer service are USELESS and so unhelpful. I contacted numerous times about my missing order and then out of no where receive an email saying I’m getting a refund. No explanation no offering help with a new order. And now I’m chasing them for a refund and I’m getting crickets! How hard is it to get a reply??

Very poor lately. They don't respect the contract. Customer service is even worse. They don't take you serious. I have place the last order with them!

I have been a long standing customer of Asos for 20 years. I have never missed a return window. I missed this one by 2 days, but their customer service refused to help me. I just dont think that IS customer service. I will no longer use them.

I placed an order on ASOS, selecting Switzerland as my country of residence. ASOS sets prices in Switzerland 30–50% higher than in neighboring countries like Germany. I assumed that by choosing ASOS Switzerland and paying higher prices, the items would be shipped from a warehouse in Switzerland. However, my order was shipped from the UK (and possibly elsewhere), and I had to pay an additional 30 CHF in customs fees on a 90 CHF order — which I later returned entirely. On top of that, I cannot even request compensation, because the ASOS website chat is handled by a bot and doesn’t connect me to real support. As a result, I end up overpaying due to ASOS’s poor logistics and lack of proper customer service.

Krijg geen contact met asos. Alleen via chat. Deze robot begrijpt steeds mijn vraag niet. Super irritant! Retour is afgehandeld bij asos alleen asos heeft dit niet aan klarna doorgegeven. Nu moet ik alles betalen Klarna zegt dat ik contact moet opnemen met asos. Dat gaat moeilijk als je alleen tegen een robot typt

Absolute trash company, I can't believe how bad the service and customer "care" are. They send out incorrect items, don't bother to help you via the live chat and just exit mid convo. I wouldn't spend another penny on the tat they sell! I don't know when asos went downhill but they shouldn't be doing business at all, I hope they go bankrupt. They couldn't give a crap about customers at all. Disgrace! I'd give minus stars if it was an option

I ordered a gift card for my sister’s birthday, I never received it. Despite contacting them numerous times, they claimed they resent it and told me to wait, that it was being investigated and I would get an email. It never arrived and I never received an email or apology. I had to resolve it through PayPal, who gave me my money back. AWFUL customer service, and I will never do this again.

Har haft bestilt en pakke, som skulle have kommet for lang tid siden. Har ikke fået besked på den er forsinket, den er bare ikke dukket op.

Sent the wrong colour item, refused to refund next day delivery cost and insisted that the item must be returned and inspected for 10 days before any further action (including sending what I actually paid for) could be taken. Next day delivery apparently means they can pull anything off the warehouse shelf as long as they send something to you by the next day. To get the item you actually ordered you might as well get a job at the ASOS warehouse yourself, it would be quicker. If anything goes wrong be prepared for an AI chatbot and an equally dismissive and abrupt customer service team.

I returned items from two orders totalling c £200. They emailed 21 Aug to say I’d been refunded; yet status on app says return sent not refund sent. Contacted them on chat 29 Aug as not refunded to my card and they said refund had been issued and it could take up to 5 Sep. I don’t believe any refunds have been issued at all and 5 Sep is actually 12 working days not their documented up to 10 working days on their site. Contacting my bank to resolve due to this dishonest practice of withholding refunds

Commande notifiée livrée mais jamais reçue

Still waiting on a promised refund !! Won’t be using ASOS again there untrustworthy and do not give refunds please stay clear !

I love ASOS, I’m a premier member and have used it for years. But recently my returns are being processed and they aren’t notifying Klarna so all of my payments are still outstanding and it’s causing me issues!! I’ve contacted ASOS multiple times and they’re useless at helping. Other people are saying the same thing so what is going on?! It’s been 10 days since my refund was processed.

Wow wish I’d read these comments before ordering. Clearly there is a pattern of absolutely shocking customer service. I feel like we have all had the same bad experience. Waited in the online chat for ages after they took my money and failed to send my items. I then asked to escalate the complaint after being fobbed off by the handler. Mark the manager comes on (utterly useless). Sends me a long winded paragraph then exits the chat before I have a chance to reply. Still have my money and I have no goods. Not good enough!!! Don’t spend your money with them.

Beställde en vara, det stod att den var skickad. Dök inte upp, tog kontakt med kundservice. Dom bad om ursäkt och sa att något hade fördröjts. Några dagar senare när varan var tänkt att levereras, dök den inte upp heller. Jag kontaktade ASOS ( finns bara chatt) där erbjöds jag en återbetalning. Fick pengarna efter ett par dagar. Efter ytterligare någon vecka fick jag varan. Tog kontakt med ASOS för att fråga hur jag gör med betalning då jag ville behålla ordern. Det fick jag inte, utan jag skulle returnera varan för det skulle bli fel i deras lager annars. Jag blev ombedd att göra ett nytt köp, men nu har varan sålt slut och finns inte kvar. Det finns inget ställe där man kan lämna feedback mer än i chatten med kundservice, och där va man inte intresserad av att ta emot någon återkoppling .

Customer service is awful my refunds had not been processed for some reason more the one not sure what’s going on no one to help there not interested honestly save you money and time and shop somewhere else