Ashbourne Membership Management Services Reviews

I sustained an injury preventing me from training. I reached out to Claire and she froze my membership. My situation was promptly resolved thanks to her. I extend my gratitude to her and the team who have allowed me to train martial arts without any headaches.

Contacted Ashbourne Membership Management to enquire about changing the date that my direct debit is taken from my account. Received a reply very quickly from Amanda who was very helpful, and sorted my query out with no issues. Very good company to deal with, and very helpful.

I reached out to the team via email regarding the cancellation of my membership, and Chloe responded promptly. She was incredibly helpful in resolving my issue, making the process smooth and efficient. I'm very pleased with the level of customer service I received. Thanks again Chloe!

Sophie was prompt and efficient with resolving my issue today so I have taken the time out of my busy schedule so she is recognised for her good work. Thanks again Sophie

Thanks Sophie for speedy resolution of my problem

Claire and Amanda were very helpful to quick to amend my start date with no push back Great customer service

Had to change debit info and personal info and Elle was great and promptly sorted out my queries. Thank you very much!

Customer service team were great, I needed to make changes to my direct debit and the team made the changes quickly and communicated to confirm the next working day. Special thanks to Beverley who made whole process quick and easy.

I recently had a frustrating experience with Ashbourne Management, the company handling my gym membership. After trying to reach out to them with some concerns and a request to cancel my membership, I was deeply disappointed by their response. I spoke with Jemma, a representative from Ashbourne, who didn't even bother to hear my concerns or assist with my request. This lack of attention to customer needs is unacceptable for a company managing gym memberships. The gym itself has numerous issues: Outdated equipment: The weights and machines seem to be from the 1970s, rusty and worn out. Poor hygiene: The toilets are old and in a disgusting state. Overcrowding: The gym is often full of people not actually working out, just occupying equipment. Overpriced: Given the subpar facilities, the membership fees are far too high. Ashbourne's inflexibility and poor communication only compound these problems. Their unwillingness to listen to member concerns or assist with cancellation requests is frustrating and unprofessional. I strongly advise against using any gym managed by Ashbourne. There are much better options available that offer modern equipment, clean facilities, and most importantly, responsive customer service. Save yourself the headache and look elsewhere for your fitness needs.

Hi I recently had help from an advisor Sophie who was very helpful and polite so I would like to offer my compliments as Sophie helped me reinstate my direct debit which I was struggling to do so for a couple of days. Thanks again Sophie. :)

Customer Service from Rose was Superb handled my enquiries and conveniently sent everything I needed to me. Was quick and straightforward!!! c:

Sorted a problem vert qu

Rose at customer service was really quick and helpful when dealing with an issue I had. I wish she worked for us as she is very professional.

Instantly replay and quick efficiency from Sophie and Elle

By accident I had joined to gyms, swiftly Sophie got back to me regarding cancelling my membership. I really appreciated how easy the process was. Thank you once again to Sophie for helping me.

I had the pleasure of dealing with Holly, who went over and above to answer my query and resolve my issue 😊

Having mistakenly cancelled my membership as I was out of the country for 6 weeks, Clair sorted that out very efficiently arranging for me to restart my membership when I returned. I have just been corresponding with Holly, who has been brilliant and my membership has now been re-instated. This is the 3rd time I’ve had dealings with Ashbourne and each time their customer support team have been brilliant. A great company to deal with.

Online chat option was great and easy to use. Amanda was friendly and efficient!!