Orlagh
Orlagh was so friendly and dealt with my enquiry straight away - thank you!

11 months ago
Very friendly and efficient service.
11 months ago
Clear and precise. Sorted everyhting out within a heart beat very impressed. Thank you Beverly
11 months ago
Had a bit of an issue when re-joining the gym after surgery. Jemma was on the ball immediately & got it sorted in no time at all. Thanks a mill
Orlagh was so friendly and dealt with my enquiry straight away - thank you!
Holly in customer care was amazing in helping resolve my membership issues, everything was explained and sorted within minutes. Very professional and so helpful. Valuable member of staff to have !
Shite, no customer service contact number and the live chat is rubbish.
Highly recommended!
Very good experience 👍
Excellent team, always very supportive. Highly recommend!
Great service from Amanda at Ashbourne Mgmt. Able to adjust my payment, very easily. Just what I wanted. Thank you!
Sophie was absolutely brilliant in helping sort my query!
Dan M from IT support was very helpful in sorting out a problem with logging into my gym membership app. He replied very quickly and sorted out the issue immediately. Thank you
Fantastic customer support, fast response . I so satisfied with service. I totally recommend the company .
These guys handle my gym direct debit. I cancelled my membership but the gym did not inform them. Luckily Ashbourne text me about the direct debit so we were able to resolve this. Ashbourne were really good at investigating and were able to cancel my membership just before the next payment was due. My new gym (Compass Fitness) also uses these for direct debit and I feel like I am in good hands.
Smooth assistance. Problem solved.
Dan was friendly, responsive and resolved my issue straight away. Great experience from start to finish!
Had an issue with logging in, Sam J from IT Support fixed my problem. Back in the app in no time. Great service 👏Thank you
Once I got through to Amanda through an online chat the service was exceptional. Unfortunately their text and email automated systems does let them down and the text service in particular was useless but Amanda saved the day.
Great service receieved from Amanda in relation to cancellation of my membership. Responses were instant and the approach taken was helpful and specific to my needs. Ashbourne manage a few of the gyms local to me, so would not hesitate in using another gym that uses Ashbourne to manage memberships.
Very helpful and experienced staff, Sophie who i dealt with sorted all my queries.
Quick and efficient service from Jessica, who arranged for my gym membership to be cancelled less than one business day after I submitted the request. Very pleased with the whole process
Very impressed with the swift and helpful service, Sophie was really helpful and quick.
Very helpful and swift customer service
Based on analysis of 30 reviews rated 1-2 stars for Ashbourne Membership Management Services
“Yes, you were right about the first missed payment and the back and forth but what you failed to acknowledged, is the...”
“On the 18th of April at exactly 08:41 you responded to the payment part (reduced the amount to be paid) and ignored m...”
“Shite, no customer service contact number and the live chat is rubbish”
“I've been waiting for over a month for a refund for a direct debit payment taken from my account”
“I can see how constructive you were with your response omitting some critical points and picking the ones that suits...”
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Ashbourne Membership Management Services is a comprehensive club management platform designed to streamline operations for fitness businesses, including gyms, health and fitness centers, yoga studios, and personal trainers. The company offers an all-in-one solution that facilitates payment collection, membership management, and performance assessment, enabling fitness professionals to run their businesses more efficiently and profitably. By providing customizable and user-friendly software, Ashbourne caters to the specific needs of gym owners and fitness instructors, helping them enhance the experience for their members. With a focus on personalized service and practical tools, Ashbourne Membership Management Services aims to support the growth and success of fitness facilities worldwide.
Ashbourne Membership Management Services receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and helpful staff. Customers frequently mention the efficiency of the live chat service and the quick resolution of issues, particularly highlighting team members like Zoe, Beverly, and Holly for their professionalism and problem-solving skills. Many express satisfaction with the ease of managing their memberships, including pausing or canceling, often within a day. However, a small number of reviews voice frustration over the lack of a direct customer service contact number and issues with the live chat functionality. Despite these criticisms, the majority of consumers recommend Ashbourne for its supportive and responsive service. Overall, the sentiment is highly positive, reflecting a strong customer satisfaction rate.
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