11 months ago
Very friendly and efficient service.
11 months ago
Clear and precise. Sorted everyhting out within a heart beat very impressed. Thank you Beverly
11 months ago
Had a bit of an issue when re-joining the gym after surgery. Jemma was on the ball immediately & got it sorted in no time at all. Thanks a mill
I spoke to Charlie on a live chat and they were extremely helpful. Very quick and easy and even sent me dates of when my final payment and cancellation date would be!
Easy to resolve my my problem thank you very much
Wanted to cancel my membership for a while. I eventually received an email indicating that a fine would be added due to failed payment. I then emailed the company to cancel my membership so no further payments would have to be made. Elle was very kind to waive the fine as a gesture of good will leaving me with only the regular monthly payment. Not only that but this allowed me to continue benefitting from my membership for the rest of the month. I've had nightmare experiences from payment management companies but this has been incredibly smooth, prompt and considerate.
Chloe has been quick, pleasant and efficient to speak with in relation to my membership
Sophie answered and resolved my query so quickly and effificently
I had to cancel my membership. They got back to me super quickly and Sophie, who helped me, was friendly, helpful and got everything sorted immediately with no fuss at all. Brilliant service.
Helped to cancel my direct debit the same day, Holly was helpful and nice.
I needed to freeze my membership for a month and Holly responded same day with no issues at all. Very efficient and very friendly. Can't speak highly enough of Ashbourne whenever I have had to deal with them
What a joke of a company moved awwy from planet fitness tredegar they have asked for proof of new address so I sent them and because my previous address was on a receipt they don't accept as proof. Avoid paying via direct debit SCAM COMPANY!!
Amazing speedy reply from Sophie. I was most impressed. I sent an email and within minutes a reply and link to resolve my query. Excellent customer service.
Amanda was lovely and solved my query quickly
Amanda was very informative Helpful Understanding A credit to the company
Chloe was lovely & really helped with my query as well as the overall experience, she made it easy & efficient in resolving my issues, Once again, many regards Chloe :)
Chole is amazing and promptly responded to my email. Very satisfied.
Elle was extremely helpful and prompt with dealing with my enquiry. Excellent customer service.
Resolved an issue. Dissolved a gym contract. Relieved it's now been dealt with. Thank you 🙏
Great customer service , really quick response to my request. Thank you
Always so quick with replaying and very helpful, thank you Sophie x
Spoke with Beverly on Live Chat regarding cancelling my membership and the process was very straightforward. Dates provided of last DD claim & when my access to the gym until. Excellent service 👏🏻
My issue was resolved promptly and efficiently. Thank you Dan M.
Based on analysis of 30 reviews rated 1-2 stars for Ashbourne Membership Management Services
“Yes, you were right about the first missed payment and the back and forth but what you failed to acknowledged, is the...”
“On the 18th of April at exactly 08:41 you responded to the payment part (reduced the amount to be paid) and ignored m...”
“Shite, no customer service contact number and the live chat is rubbish”
“I've been waiting for over a month for a refund for a direct debit payment taken from my account”
“I can see how constructive you were with your response omitting some critical points and picking the ones that suits...”
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Ashbourne Membership Management Services is a comprehensive club management platform designed to streamline operations for fitness businesses, including gyms, health and fitness centers, yoga studios, and personal trainers. The company offers an all-in-one solution that facilitates payment collection, membership management, and performance assessment, enabling fitness professionals to run their businesses more efficiently and profitably. By providing customizable and user-friendly software, Ashbourne caters to the specific needs of gym owners and fitness instructors, helping them enhance the experience for their members. With a focus on personalized service and practical tools, Ashbourne Membership Management Services aims to support the growth and success of fitness facilities worldwide.
Ashbourne Membership Management Services receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and helpful staff. Customers frequently mention the efficiency of the live chat service and the quick resolution of issues, particularly highlighting team members like Zoe, Beverly, and Holly for their professionalism and problem-solving skills. Many express satisfaction with the ease of managing their memberships, including pausing or canceling, often within a day. However, a small number of reviews voice frustration over the lack of a direct customer service contact number and issues with the live chat functionality. Despite these criticisms, the majority of consumers recommend Ashbourne for its supportive and responsive service. Overall, the sentiment is highly positive, reflecting a strong customer satisfaction rate.
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