Charlie from ashbourne membership…
Charlie from ashbourne membership management team was very helpful, fast responce and very helpful, thanks mate 😁

11 months ago
Very friendly and efficient service.
11 months ago
Clear and precise. Sorted everyhting out within a heart beat very impressed. Thank you Beverly
11 months ago
Had a bit of an issue when re-joining the gym after surgery. Jemma was on the ball immediately & got it sorted in no time at all. Thanks a mill
Charlie from ashbourne membership management team was very helpful, fast responce and very helpful, thanks mate 😁
Great service from sophie today. Resolved my enquiry quickly Thanks
They’re great to deal with. Super quick to respond and always really polite.
Elle was so professional and so good with sorting my requests out. I am ever so grateful.
Very rarely has customer service impressed me as much as Ashbourne Membership Management Services have. Extremely quick response to emails & resolving issues/requests promptly & courteously. Jemma on this occasion rose to the occasion & I'm very grateful for her assistance.
The operator they put me on to was very understanding and very helpful and put me in the right direction to sort what I needed to thank you
Rose at Ashbourne dealt with my issue very sympathetically, calmly, and with a great deal kindness. It was immediately clear she wanted to help me, and so it turned out She helped me resolve my issue and gave me options - the resolution we reached was the best one all round and I'm grateful to her for her patience
I had a great experience with Ashbourne membership management. Sophie was incredibly helpful, and thanks to her, the issue was quickly resolved. I really appreciate the excellent support!
Sophie responded so quickly to my email and sorted my membership issue out straight away. Brilliant service and so helpful and professional.
I was dealing with Hannah this morning and she was excellent, she fixed my issue straight away, her customer service was outstanding, thanks again
Elle fantastic customer service, easy to use live chat. Excellent experience thank you for all your help
Cancellation made easy, recently cancelled my gym membership as not used in over 12 months, Beverley was excellent, efficient and professional. Many thanks, will rejoin when I can dedicate the time.
Whoever I’ve emailed regarding my account have always been super fast at replying and what ever I ask is never a problem and always done without delay. Beverley was very professional and friendly. Thank you.
Great customer service. I had to cancel and reinstate my Direct Debit, but the customer support were really quick in replying to my emails, sorting my issue. Great customer service!
I've just had an email exchange with Sophie regarding my gym membership - she replied extremely promptly and sorted my query straight away - nice not to have to go back and forth for ages! Thanks Sophie :)
Sophie dealt with my message today. I used the texting service. I had issues with a payment I was late with. To put it short and simple, she helped me very quickly and made things 100x easier for me. So many thanks. Jess
Lovely customer service.
Had difficulties with missed payments on my direct debit and contacted Ashbourne via email and received a reply promptly. They were able to help me reset my direct debit and make a one off payment for this month to make up for thr missed payment. Thank you Nickie for being patient with me and helping resolve my issue!
Literally was in the chat for 2 minutes and completed what I needed to do. Very nice customer service and efficient.
Spoke via email to a few members of staff the latest being a lady called Rose, all staff always get back to me very quickly. The customer service is absolutely brilliant
Based on analysis of 30 reviews rated 1-2 stars for Ashbourne Membership Management Services
“Yes, you were right about the first missed payment and the back and forth but what you failed to acknowledged, is the...”
“On the 18th of April at exactly 08:41 you responded to the payment part (reduced the amount to be paid) and ignored m...”
“Shite, no customer service contact number and the live chat is rubbish”
“I've been waiting for over a month for a refund for a direct debit payment taken from my account”
“I can see how constructive you were with your response omitting some critical points and picking the ones that suits...”
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Ashbourne Membership Management Services is a comprehensive club management platform designed to streamline operations for fitness businesses, including gyms, health and fitness centers, yoga studios, and personal trainers. The company offers an all-in-one solution that facilitates payment collection, membership management, and performance assessment, enabling fitness professionals to run their businesses more efficiently and profitably. By providing customizable and user-friendly software, Ashbourne caters to the specific needs of gym owners and fitness instructors, helping them enhance the experience for their members. With a focus on personalized service and practical tools, Ashbourne Membership Management Services aims to support the growth and success of fitness facilities worldwide.
Ashbourne Membership Management Services receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and helpful staff. Customers frequently mention the efficiency of the live chat service and the quick resolution of issues, particularly highlighting team members like Zoe, Beverly, and Holly for their professionalism and problem-solving skills. Many express satisfaction with the ease of managing their memberships, including pausing or canceling, often within a day. However, a small number of reviews voice frustration over the lack of a direct customer service contact number and issues with the live chat functionality. Despite these criticisms, the majority of consumers recommend Ashbourne for its supportive and responsive service. Overall, the sentiment is highly positive, reflecting a strong customer satisfaction rate.
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