Ashbourne Membership Management Services Reviews

Louis in the IT Support team picked up my enquiry really quickly and fixed the problem immediately

Fast to respond and help. Great customer service.

Jan was brilliant of resolving my query on the live chat. Good work , thank you

Zoe was very helpful.

Pricing seems reasonable and it's been easy to talk to a human about my membership (and the human - Jan - was competent and helpful)

Awful company to deal with! I will never use another gym that uses this company. I gave 30 days notice less than a week after paying my DD, and they are holding me to another Mths payment even though I am moving away from the area. Rude communication from staff member called Hannah that just says read our t&cs. Greedy people that will just take as much as possible even when you try to leave.

Straightforward and prompt.

I had to give up my membership after only one week. I emailed the company apologising saying i hoped i could rejoin in the future. They said, yeah, no prob. No nonsense about keeping me to a long contract or anything like that. Very refreshing ... if only British Gas / EDF etc were like this!!!!!

Fast response, clear answer to my questions and a prompt resolution of the issue regarding payments. Very happy to have been helped by Jan.

I needed to pause my membership due to needing surgery. The team at AMM made it a very quick and easy thing to do, along with reinstating it now that I'm ready to go back. It was sorted within a matter of minutes via live chat and the staff member who dealt with me was incredibly friendly and helpful. Thanks guys.

Cancelled my gym membership by mistake. Jan sent me a Link. Sorted out in no time at all. Thank you

I wanted to change my direct debit debit date and the staff were very helpful and professional. This was completed quickly and corresponded with me in a timely manner.

Terrible company!!!! Offers zero customer service and has a convoluted cancellation process clearly designed to take advantage of their customers. Still awaiting a response to cancel my membership via email and the live chat had conveniently gone down whilst attempting to use it . This has lead to another payment being taken out during this cancellation process and after this the chat has now miraculously begun working and my cancellation process accepted. However not without advising of a 30 day notice period and an apparent additional monthly payment to be taken out after this period to allow the account to close. Seemingly costing me over £50 to just cancel my membership. Such a shame as the gym itself is brilliant (old school Jim’s) just the management company is a joke

Appalling experience. Firstly, payments were taken in error after cancelling membership. Then it took weeks to resolve primarily because you can’t talk to anyone. The online chat is painfully laborious. My email with proof of membership cancellation was ignored. Initially they denied having it, then some time later confirmed receipt but admitted it was unanswered (ignored) it as it was sent from a different email address to their records. Eventually they offered to refund the payments. Very poor management and even worse communication.

Good quick service. No issues.

Kingdom gym is a fantastic facility full of good equipment and friendly staff. In cancelling my membership (due only to a move in location) Hannah was incredibly friendly and helpful. If I ever find myself looking for a gym again in Birmingham I will be returning to Kingdom without hesitation.

Customer service with Hannah was very helpful and the response to my queries was extremely prompt. Really happy with the service and made the whole experience very easy thanks again

Sophie was extremely helpful and dealt with my issue swiftly and helpfully. I couldn’t have asked for anything more. I was extremely satisfied and the issue was solved. Thank you so much.

I can not fault the customer service, very helpful and really friendly. Helped me close my membership with no fuss so thank you Hannah and Sophie for a great job Kind Regards Sandra