11 months ago
Very friendly and efficient service.
11 months ago
Clear and precise. Sorted everyhting out within a heart beat very impressed. Thank you Beverly
11 months ago
Had a bit of an issue when re-joining the gym after surgery. Jemma was on the ball immediately & got it sorted in no time at all. Thanks a mill
I had to cancel my membership due to new commitments and I was directed to chat on line then I was contacted by Rose. He was very helpful and cancelled my membership immediately. So pleased with Rose help. Thank you ever so much
Sophie was great and very efficient.
Really helpful quick and easy
Absolutely love the Bristol riverside gym helped me get fit all facilities under one roof, gutted I had leave, membership management very professional and fast email replies
Had to cancel my gym membership due to hurting my back. Sent a message and received a reply the following day from Jan, who was very helpful and sorted my request straight away. Thank you! Kind regards Dave
Very helpful as I had chosen the wrong plant and changing was done almost immediately, would highly recommend, and a huge thanks to Kim and Caroline for helping with this inconvenience.
Quick and great customer service by Charlotte
I spoke to Sophie regarding my gym membership payments, she was very friendly and helpful quickly resolving the problem.
Extremely helpful and a very quick response
I used webchat today to sort an issue out with my account and spoke to an 'Amanda' she was very quick to respond, professional and very helpful in resolving my issue.
Beverley was extremely helpful, friendly and responsive.
I contacted Ashbourne via the text service and had a quick reply from Sophie who dealt with my query and request instantly. She was knowledgeable and very helpful.
Super helpful and efficient, great customer service. Thank you Hannah
I spoke Caroline regarding confusion on cancelling my gym membership and she was polite and helpful which is all we ask for regarding these things 🙂
Easy contact and quick change of direct debit date. Thank you Sophie
Contacted to change my Direct Debit details for my Gym membership, thanks to Sophie for making it a pain free and quick experience and for confirming my details had changed.
Sophie was a great help when sorting out my membership! So straightforward. Thank you Sophie ☺️
A very easy to use live chat and Beverly the assistant was so, very helpful. A big thank you for solving my issue.
Quick and easy service. Sophie was really helpful and answered my query really well x thank you
Zoe was really efficient at getting back in touch with me and helped me resolve my issue promptly. Thank you!!
Based on analysis of 30 reviews rated 1-2 stars for Ashbourne Membership Management Services
“Yes, you were right about the first missed payment and the back and forth but what you failed to acknowledged, is the...”
“On the 18th of April at exactly 08:41 you responded to the payment part (reduced the amount to be paid) and ignored m...”
“Shite, no customer service contact number and the live chat is rubbish”
“I've been waiting for over a month for a refund for a direct debit payment taken from my account”
“I can see how constructive you were with your response omitting some critical points and picking the ones that suits...”
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Ashbourne Membership Management Services is a comprehensive club management platform designed to streamline operations for fitness businesses, including gyms, health and fitness centers, yoga studios, and personal trainers. The company offers an all-in-one solution that facilitates payment collection, membership management, and performance assessment, enabling fitness professionals to run their businesses more efficiently and profitably. By providing customizable and user-friendly software, Ashbourne caters to the specific needs of gym owners and fitness instructors, helping them enhance the experience for their members. With a focus on personalized service and practical tools, Ashbourne Membership Management Services aims to support the growth and success of fitness facilities worldwide.
Ashbourne Membership Management Services receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and helpful staff. Customers frequently mention the efficiency of the live chat service and the quick resolution of issues, particularly highlighting team members like Zoe, Beverly, and Holly for their professionalism and problem-solving skills. Many express satisfaction with the ease of managing their memberships, including pausing or canceling, often within a day. However, a small number of reviews voice frustration over the lack of a direct customer service contact number and issues with the live chat functionality. Despite these criticisms, the majority of consumers recommend Ashbourne for its supportive and responsive service. Overall, the sentiment is highly positive, reflecting a strong customer satisfaction rate.
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