Last reviewed 8 months ago
11 months ago
Very friendly and efficient service.
11 months ago
Clear and precise. Sorted everyhting out within a heart beat very impressed. Thank you Beverly
11 months ago
Had a bit of an issue when re-joining the gym after surgery. Jemma was on the ball immediately & got it sorted in no time at all. Thanks a mill
Pay more for flexible membership that's actually not flexible.... Terrible customer service, no contact number, automated text service that only wants payments Live chat woefully slow and bd prepared to wait ages to to chat up someone Avoid!
I was looking to cancel my membership and within 24hrs Sam at Ashbourne made that happen, no drama, no attempt to sell me on staying, just efficient dealing with my request! Thanks Sam!
My direct debit didn't go through as a result of my changing my bank account. Sorted quickly for me by Caroline, and new direct debit put in place. Friendly, professional, customer service.
Enjoying the facilities of the gym until I broke my foot ,I was paying monthly had no problem with cancelling it.it was done with Jan by means of text very simple will be rejoining when possible thanks jan
Quick response and supportive.
Had a little payment issue. Got it resolved and updated within minutes. Amanda was very helpful. Very professional service would recommend.
The facilities at the gym were very good. I also had a great experience when contacting customer service. Holly was very prompt and polite.
I had an issue with my 16 year old starting a direct debit but Ashbourne sorted it out straight away. Thanks again great service
Had to give up the gym due to a medical problem, Ashbourne Management dealt with the cancellation efficiently and pleasantly
Amazing and fast respond , very happy with them.
Sophie was extremely professional and helpful. The empathic way she handled issue was very appreciated. She was efficient and understanding throughout our conversation. Excellent service. Thank you!
Holly and Jan were extremely helpful with my situation and resolved my query straight away. Thank you
Excellent service from Holly when I needed to cancel my membership. Very helpful & quick experience.
Jan was very helpful. Resolved my query within minutes. Appreciate the smooth, fuss free service!
very easy with any enquiry you have. fast responses and gets stuff done quick
Solved my problem easily through “live chat” section. Amanda was really helpful. Great service with great staff!
Sam was the person that helped to answer all my questions. Thank you so much for that :)
My enquiry was dealt with swiftly. Any questions I had were answered decisively so I did not have to ask again. Thank you Beverley
Holly was really helpful sorting out a payment issue and it was great to interact with a real person!
Lovely staff and they are very helpful
Based on analysis of 30 reviews rated 1-2 stars for Ashbourne Membership Management Services
“Yes, you were right about the first missed payment and the back and forth but what you failed to acknowledged, is the...”
“On the 18th of April at exactly 08:41 you responded to the payment part (reduced the amount to be paid) and ignored m...”
“Shite, no customer service contact number and the live chat is rubbish”
“I've been waiting for over a month for a refund for a direct debit payment taken from my account”
“I can see how constructive you were with your response omitting some critical points and picking the ones that suits...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ashbourne Membership Management Services is a comprehensive club management platform designed to streamline operations for fitness businesses, including gyms, health and fitness centers, yoga studios, and personal trainers. The company offers an all-in-one solution that facilitates payment collection, membership management, and performance assessment, enabling fitness professionals to run their businesses more efficiently and profitably. By providing customizable and user-friendly software, Ashbourne caters to the specific needs of gym owners and fitness instructors, helping them enhance the experience for their members. With a focus on personalized service and practical tools, Ashbourne Membership Management Services aims to support the growth and success of fitness facilities worldwide.
Ashbourne Membership Management Services receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and helpful staff. Customers frequently mention the efficiency of the live chat service and the quick resolution of issues, particularly highlighting team members like Zoe, Beverly, and Holly for their professionalism and problem-solving skills. Many express satisfaction with the ease of managing their memberships, including pausing or canceling, often within a day. However, a small number of reviews voice frustration over the lack of a direct customer service contact number and issues with the live chat functionality. Despite these criticisms, the majority of consumers recommend Ashbourne for its supportive and responsive service. Overall, the sentiment is highly positive, reflecting a strong customer satisfaction rate.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.