Ashbourne Membership Management Services Reviews

Charlotte was so helpful, best wishes to you Charlotte.

My gym uses them to manage their finances. They have a 30 day cancellation policy which is overly long and will inevitably end up trapping you into paying an extra month you don’t want. I cancelled my direct debit and joined another gym thinking I would be free once this month was up…. only to be bombarded with emails/texts from them to pay for another month (which I REALLY can’t afford right now). It was NOT clear where the T&C’s were as they were never emailed to me (or told where I could find them) upon joining the gym and I didn’t receive a contract either, it was only mentioned prior to joining the gym on the gym website. I’m upset with the lack of communication, and would be happy to follow this 30 day rule if I had received any information to file away and refer back to upon leaving the gym. But when I came to quit I couldn’t find any info from the gym or Ashbourne which referred to cancellation after searching for hours through my emails and files. I am paying for the month as I respect your rules but I’m upset by the whole experience.

The team demonstrates exceptional helpfulness and kindness when addressing any issues.

Had a wonderful customer service experience with Holly - issue sorted with compassion and understanding in just a few emails. Grateful for your help and assistance Holly, asset to the team :)

I have tried multiple times since December 2023 to cancel my membership with no response to my emails. Therefore, I do not recommend this company and would not sign up with a gym that uses them again. I am still awaiting a cancellation of my multiple requests now three months overdue. I have noted your response - however, I have still not received a 'Find Reviewer request through Trustpilot' as stated in your review 13 hours ago. Please contact me through the email I have provided to your Ashbourne service, and I have emailed multiple times with no response. I have also tried to contact you through the phone number listed on your website with no reply or altercation of my request to cancel my subscription. Please cancel my account as of today thank you. I would also like a refund for the last two months due to company error in not cancelling my previous requests - ( the gym listed is North Coast Fitness ) this should provide with more then enough information to cancel my account as of today.

I spoke to an online chat rep called Beverley today who was very helpful. Much better to use the webchat than the text service imho. Beverley prompt provided me with links to make payment etc.

Spoke with Rose today and she was very helpful and polite. Got my enquiry solved immediately, Thankyou!😊

An atrocious company to deal with😡Due to totally unexpected circumstances I am currently unemployed, accordingly I notified Ashbourne immediately that I would struggle to pay my DD, fair enough they initially ‘froze’ my membership in the hope my circumstances would change. Further, unfortunately my circumstances haven’t changed so I am still struggling financially so in-line with their own advice I notified them that my membership would unfortunately need ‘freezing’ for a second time. Despite numerous text conversations explaining my situation I am still getting letters asking me to reinstate my DD (they tried to take money from my account) which I had no choice but to cancel as they tried to take monies which I’ve explained I do not have at present. This is now causing me unnecessary alarm and distress at a difficult time, I also believe if I receive another (3rd) letter this can be classed as harassment.

Very Prompt, Polite and Efficent.

Handled my questions and resolved my issue promptly. Sophie was very polite and courteous

Quick resolution when I contacted customer services to cancel my membership. Thank you.

I was never provided with a copy of my contract from Ashbourne upon signing up. When I came to cancel my membership, the only documentation I had to refer to advised that I could cancel my direct debit at any time. As a result, I provided notice in advance of next payment date via email and cancelled my direct debit. I was then bombarded with texts that my payment was overdue. I used the live chat to speak to a very unhelpful advisor, who quoted terms of the contract that I had never received, stating I had to provide 30 days notice. I explained that I had never received a copy of this and they arranged for it to be sent to me. This took a further 5 days. It took 11 days for a transcript of this live chat interaction to be emailed to me. They then added an additional charge to my account of £29, which I had to request they remove via live chat. I requested that my feedback regarding the absence of a copy of contract be communicated back to the relevant department, but advisor seemed to have an answer for everything. Apparently it is not company policy that a copy of the contract is provided to both parties invovled. All communication has been incredibly slow and difficult. I will not be using a gym again that uses Ashbourne Membership Management. Edit: Company replied but did not acknowledge failure to provide contract.

Charlotte was really helpful, efficient and polite. Customer service is really good.

I spoke with Rose, very quick and straight forward, took all of 60 seconds to be contacted and complete a cancellation of my membership.

Quick response from Caroline, Cancelation was easily sorted no bother at all

Charlotte was very helpful, cannot fault her.

The company keeps a very good level of proffessionalism! Definately i reccomend them for other gyms and customers.

Charlotte just wanted to say thank you for your understanding and quick solution to my problem. I really appreciate that you did not take long to come up with solution. Thank you one more time.