Ashbourne Membership Management Services Reviews

Holly was prompt and professional, very easy process to switch my direct debit date.

Such a lovely team at the Gym and Ashbourne Management. They are all very friendly and help you to achieve your goals. Easy to join and easy to cancel if you really have to.

Super effective and efficient response from Claire

Holly was extremely helpful in changing my direct debit date, answered the live chat straight away and sorted it in no time !

Such lovely friendly service. So easy to cancel my membership due to health issues. Very quick and very compassionate. Thankyou

I needed to cancel my membership but couldn’t give 30 days notice. Elle was very kind to cancel it earlier for me. Much appreciated great customer service

Excellent low cost gym (Zeus) with professional, friendly, and efficient behind the scenes and customer facing staff.

I messaged Sophie to cancel my membership as it’s not suiting me at moment, she was very efficient and courteous.

Needed to change a direct debit date , Beverley was really efficient and helped me do it in no time

Missed my direct debit so they put an extra £20 on it to come later in the month, i text help to the number provided and went through the options to speak to an adviser, they said they're very busy so could take up to 2 working days to get back to me but someone text me back in about 20 minutes, explained i was planning on paying the dd tomorow and she cancelled the aditional charge for me and provided a link to pay it tomorrow. Problem sorted quickly and efficiently thank you Sophie

A live chat with Ash and the problem with my account was resolved quickly and stress free! Thank you :)

Easy company to deal with and Beverly was lovely to speak to.

Great experience dealing with Jan, many thanks!

Customer service is always great! Really swift to reply and deal with any query. Would recommend...

Dealt with a lady named Rose who provided excellent customer service, responses were very timely and solved my issue promptly!

Was really helpful I am unable to go to gym due to dip in mental health issues a kindly froze my membership for me which they didn’t have to do Thanks

Needed to confirm Which date my membership was due to come out as I had 2 Emails with different dates on, Beverley was very efficient and quick with response, This was all done within 5 minutes of my initial contact, Great Customer service.

On live chat spoke to Holly, very quick and helpful with resolving an account issue , many thanks you legend

Don’t bother trying to freeze your direct debit under unforeseen circumstances unless you do it in a month advance with proof from your GP and just because this in the terms of service doesn’t make it fair. In the process of getting my injury properly diagnosed and dealt with due to long waits for appointments and working full-time has made it hard to proof of my medical condition. All I wanted to do was freeze my membership for the time it takes me to fully heal, to then reinstate my direct debit when recovered. I haven’t been able to do this and have been charged for this month because I can’t magically provide proof which I haven’t been able to get due to reasons I’ve explained. Unfair and unrealistic policies(considering how unpredictable appointment waiting times can be) designed to squeeze you for money. You won’t get any solution for your issue that doesn’t end in you dishing out money.