11 months ago
Very friendly and efficient service.
11 months ago
Clear and precise. Sorted everyhting out within a heart beat very impressed. Thank you Beverly
11 months ago
Had a bit of an issue when re-joining the gym after surgery. Jemma was on the ball immediately & got it sorted in no time at all. Thanks a mill
Spoke to Beverley today re being out with contract and she was really helpful. Answered my questions quickly and got my cancellation sorted out really quickly.
My experience was easy and straight forward but I can only thank rose for her quick and efficient replies. She took the stress away from dealing with an A.i ghost. Thank you again rose 10/10!!
Beverley was brilliant, she was understanding about my maternity leave and froze my membership instantly Thank you for your help!
Janet on customer service chat was so helpful and fast in spilling my issue. Really appreciate her speedy and friendly service.
Great service with informative and swift responses. I would highly recommend Ashbourne Memberships
Rose was very helpful when trying to solve my issues. Great customer service
Quick and easy support from Beverley!
Chole gave wonderful customer service. Thank you for getting back to me about my query so quickly.
Dan M dealt with my membership enquiry quickly and efficiently. Solved the problem I had and got back to my quietly promptly!
Fantastic experience with Beverly. I sent an enquiry via the website and someone reached out within 24 hours. My request was dealt with immediately and she kept me updated along the way! Thank you.
I was very stressed I had issues my direct debit ashboune helped me adjust dates
I've been waiting for over a month for a refund for a direct debit payment taken from my account. I have emailed the support team 4 times over the past month and am still awaiting the refund. Always the same reply, this has been passed on to the finance department, but nothing ever happens. There is no telephone number available to call them and when I have supplied them with a contact number for them to call me, no contact is made. If I were able to give zero stars for their service I would have. Terrible company to deal with.
Elle was very quick in understanding my problem - providing a solution and carrying this out. She seemed a nice person to liaise with
Really pleased with how quick and efficient they dealt with my problem and replied within a couple of hours.I tried to book my zumba class for the following week whilst on holiday in Greece and it blocked my account. I E Mailed at 9am Greek time and by 10 am UK time they replied a lady called Dee .She couldn't find details but I had a old confirmation e mail so sent that to them By the time I landed early hours of the morning .I had an E mail from Dan M all sorted. I Could get back on the app although the class was booked up You have to book pretty quick that why I have an alarm set for 7am Tues UK time lol.Thanks for your help as this old lady was stressed.
Very fast and helpful. I spoke to Sophie who solved my problem straight away. Very helpful and really pleased. :)
Claire was very helpful and professional when helping me sort out my contract from an admin side.
Very helpful and they respond very quickly, my problem was sorted within that email, five stars definitely
The understanding staff who have been helpful during the worst time of my life the young lady who helped was called Jemma who was caring and compassionate she deserves all the praise.
Alexandra resolved my issue quickly. Thanks all, Mark
Great service. Having sadly dealt with couple of gym management companies in the past who were very unpleasant and just wanted your money, not to help. It was so refreshing to get such great service and willingness to help. Jemma was great and really helpful. I hope my next gym is managed by the same company
Based on analysis of 30 reviews rated 1-2 stars for Ashbourne Membership Management Services
“Yes, you were right about the first missed payment and the back and forth but what you failed to acknowledged, is the...”
“On the 18th of April at exactly 08:41 you responded to the payment part (reduced the amount to be paid) and ignored m...”
“Shite, no customer service contact number and the live chat is rubbish”
“I've been waiting for over a month for a refund for a direct debit payment taken from my account”
“I can see how constructive you were with your response omitting some critical points and picking the ones that suits...”
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Ashbourne Membership Management Services is a comprehensive club management platform designed to streamline operations for fitness businesses, including gyms, health and fitness centers, yoga studios, and personal trainers. The company offers an all-in-one solution that facilitates payment collection, membership management, and performance assessment, enabling fitness professionals to run their businesses more efficiently and profitably. By providing customizable and user-friendly software, Ashbourne caters to the specific needs of gym owners and fitness instructors, helping them enhance the experience for their members. With a focus on personalized service and practical tools, Ashbourne Membership Management Services aims to support the growth and success of fitness facilities worldwide.
Ashbourne Membership Management Services receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and helpful staff. Customers frequently mention the efficiency of the live chat service and the quick resolution of issues, particularly highlighting team members like Zoe, Beverly, and Holly for their professionalism and problem-solving skills. Many express satisfaction with the ease of managing their memberships, including pausing or canceling, often within a day. However, a small number of reviews voice frustration over the lack of a direct customer service contact number and issues with the live chat functionality. Despite these criticisms, the majority of consumers recommend Ashbourne for its supportive and responsive service. Overall, the sentiment is highly positive, reflecting a strong customer satisfaction rate.
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