Good online service received a reply…
Good online service received a reply within minutes thanks to Jemma.

11 months ago
Very friendly and efficient service.
11 months ago
Clear and precise. Sorted everyhting out within a heart beat very impressed. Thank you Beverly
11 months ago
Had a bit of an issue when re-joining the gym after surgery. Jemma was on the ball immediately & got it sorted in no time at all. Thanks a mill
Good online service received a reply within minutes thanks to Jemma.
Great help thank you Beverley
Quick and easy to use, a fast response. Elle gave me options on my query instantly and was very helpful.
Great response rate and very easy to use for what I needed
Quick and easy to use the online chat very polite and straight to the point no messing around
Quick responses and very good communication. Didn't have any problems.
They replied quick and were kindly.
Great service there was some misunderstanding. But the situation has been resolved. Thanks to Sophie
good, helpfull and fast service.i appreciate it.
Very quick to respond and advised me on what i needed to provide. Thank you!
Beverley was Very quick and helpful in providing a response to my membership query
Drop down on membership renewal form didn't work. Condescending and completely unhelpful customer services.
Elle was so helpful! She not only helped me with my query but responded quickly and gave me clear instructions in how to overcome my problem. She was also so friendly - thank you so much!
Had some issues with information at the desk about any further payments needed after my cancellation, but the customer service live chat helped me get the information needed
Problem resolved quick and efficient, thanks for your time Orlagh Regards, Jordan
Beverly was very helpful
My request was dealt with quickly by Chloe with a nice personal touch regarding my request
I had some issues with payment, and the customer service was great while helping me get through it.
Best Gym in Swansea Best Facilities Best Staff Been a member for a number of years had to leave due to re-loction, will have problems finding another Gym as good, Would highly recommended
I needed to cancel the gym membership for my son who was injured and was annoyed that I had received an email asking for further payment when I cancelled the dd. But after a quick and easy conversation with Rose, all was resolved amicably. Usually, if you try to leave a gym, things can turn nasty, but Rose made it easy and guilt-free. Thank you :)
Based on analysis of 30 reviews rated 1-2 stars for Ashbourne Membership Management Services
“Yes, you were right about the first missed payment and the back and forth but what you failed to acknowledged, is the...”
“On the 18th of April at exactly 08:41 you responded to the payment part (reduced the amount to be paid) and ignored m...”
“Shite, no customer service contact number and the live chat is rubbish”
“I've been waiting for over a month for a refund for a direct debit payment taken from my account”
“I can see how constructive you were with your response omitting some critical points and picking the ones that suits...”
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Ashbourne Membership Management Services is a comprehensive club management platform designed to streamline operations for fitness businesses, including gyms, health and fitness centers, yoga studios, and personal trainers. The company offers an all-in-one solution that facilitates payment collection, membership management, and performance assessment, enabling fitness professionals to run their businesses more efficiently and profitably. By providing customizable and user-friendly software, Ashbourne caters to the specific needs of gym owners and fitness instructors, helping them enhance the experience for their members. With a focus on personalized service and practical tools, Ashbourne Membership Management Services aims to support the growth and success of fitness facilities worldwide.
Ashbourne Membership Management Services receives overwhelmingly positive feedback, with many reviewers praising the exceptional customer service and helpful staff. Customers frequently mention the efficiency of the live chat service and the quick resolution of issues, particularly highlighting team members like Zoe, Beverly, and Holly for their professionalism and problem-solving skills. Many express satisfaction with the ease of managing their memberships, including pausing or canceling, often within a day. However, a small number of reviews voice frustration over the lack of a direct customer service contact number and issues with the live chat functionality. Despite these criticisms, the majority of consumers recommend Ashbourne for its supportive and responsive service. Overall, the sentiment is highly positive, reflecting a strong customer satisfaction rate.
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