A-ROSA Cruises Reviews

Never having been on a cruise I was intrigued to experience one. The cabin was perfectly adequate and I especially loved opening the doors at night as we sailed along, watching the flow of the river and seeing the constellations in the sky which I haven't seen for many years! Beds were very comfortable and I found the small bathroom layout perfectly adequate, in fact the shower cubicle was wonderful since the floor outside remained perfectly dry and normally i seem to flood hotel bathroom floors due to their shower ! The food was amazing, and plentiful and the choice of drinks exceedingly generous. I thought the wine was of a very good quality (unlike I had read in some other review). The crew were good (the smiling faces of the efficient cabin cleaners, were a joy) but the two crew who really stood out and were exceptionally kind, were Miroslav Ivanov, so thoughtful and courteous, and Anna-Maria Csehova. Thank you!

Wir waren vom 27.9.24 bis 5.10.24 mit der arosa Luna auf der Rhone unterwegs. Die Reise an sich war in Ordnung. Ausflüge oft zu kurz oder keiner konnte genaue Informationen dazu geben. Die Rückreise war chaotisch. Wir hatten den Transfer und die Bahntickets über arosa gebucht. Als einzige Deutsche schickte man uns von Lyon nach Paris und dann nach Frankfurt. Wer sich geografisch etwas auskennt, bemerkt, dass wir einen Umweg genommen haben. In Paris mussten wir vom Bahnhof gare Lyon nach Paris Est mit der Metro: zweimal umsteigen natürlich mit Gepäck, Tickets für die Metro kaufen und das in 50 min. Die von uns gefragten Pariser meinten, das wäre in 50 min nicht zu schaffen. ( wir sind beide noch nicht 60- ältere Herrschaften hätten keine Chance)Im Dauerlauf waren wir 3 min vor Abfahrt am Bahnhof in Paris Est. Ärgerlich war nur, dass unser Zug ersatzlos ausgefallen ist und wir auch am nächsten aufgrund von Überbuchungen keine Zugplätze bekamen. Wir stellten uns also am Bahnhof in die 200 m Schlange deutscher Touristen und warteten ca. 2h. Zwischendurch telefonierten wir mehrmals mit arosa. Zunächst schien sich niemand dafür zu interessieren, dass wir in Paris festsaßen . Dank einer Mitarbeiterin ( Frau Freitas) gelang es uns durch arosa ein Hotel für die Nacht zu bekommen und am nächsten Tag einen Flug- nur nicht nach Frankfurt, sondern nach Berlin.Das Hotel war am Flughafen, also 45 min mit dem Taxi vom Bahnhof. Das Zugticket sollten wir in Berlin tauschen, und war schon klar, dass dies nicht gehen wird. Früh 5 Uhr zum Flughafen , nach Berlin. Dort keine Möglichkeit das Ticket zu tauschen- wie auch? Ein Ticket von Paris nach Frankfurt kann man nicht einen Tag später gegen ein Ticket von Berlin nach Frankfurt tauschen. Hotline arosa natürlich am Sonntag nicht verfügbar. Mein Mann musste uns in Berlin abholen, da das Zugticket 190 Euro kosten sollte und wir am nächsten Tag wieder arbeiten mussten. Nach Ankunft am Heimatort schrieben wir an arosa und reklamierten den Rücktransport. Außerdem riefen wir ca. 8 mal an, d. h. , 8 mal 15 min Arosamusik am Ohr und dann „ versuchen Sie es später“. Auf unsere Email gibt es keine Antwort. Ich bin schon drei mal mit arosa gereist, aber diese Art mit Kunden umzugehen, ist unangemessen. Wir werden wohl weitere Schritte gehen müssen. C. Boss

Zu hohe Bordrechnung. Protest abgewiesen, mit Aufforderung, uns an die Zentrale in Rostock zu wenden. Trotz aufwändiger Erstellung von Unterlagen über die Gründe unsere Beschwerde keine Antwort auf unsere Mail. Die erste Mail ungelesen gelöscht, die zweite und die dritte Mail nicht beantwortet. Nie wieder A-Rosa!!! Am 25.11.24 immer noch keine Antwort, geschweige denn eine Korrektur der Rechnung. Die Antwort auf Trustpilot ist eine Pauschalantwort um den Kunden ruhig zu stellen.

Die Antwort von Arosa entspricht dem "Standard". Die Antwort kam nach vielen Wochen, nach mehreren Rückfragen/Erinnerungen, dann nur Textbausteine , die nicht wirklich passten. Wegen einer hohen Anzahl von Problemen und Kunden-Beschwerden können qualifizierte Antworten natürlich länger dauern. Aber die Antwort war nicht qualifiziert und kundenfreundlich. Und völlig unwillig, auf die beschriebenen Probleme überhaupt einzugehen, sofort Blockade, und unwillig über eine angemessene Kompensation überhaupt zu reden.

I travelled along the Moselle on the A-ROSA SILVA at the end of September. I felt incredibly comfortable on board thanks to the crew. I would particularly like to emphasise the warmth of the hotel manager and the maître. The Moselle region was beautiful to look at, even in rainy weather, and it was easy to relax. The food was very tasty and varied. Even my gluten intolerance was taken into consideration. Many thanks for the wonderful trip!

We had a lovely summer vacation on the SENA. With our 2-year-old toddler, we were always busy, felt safe, and there was always something to do (whether it was a trip into town, a nap in the cabin, or splashing in the children's pool). Our friends, also with a toddler, were equally thrilled. The food and drinks were excellent. You can't expect a lot from the entertainment, but it was still quite enjoyable, and if you weren't in the mood for it, you could just retreat outside and enjoy the passing scenery. The crew on board was incredibly friendly and always knew beforehand what we wanted to drink. The SENA is a beautiful, modern ship, and it feels like a luxury vacation. Highly recommended!

Wir sind von unserer Flussfahrt mit der Silva auf Rhein und Mosel zurück. Die Organisation hat reibungslos geklappt, das Schiff war sauber und gut ausgestattet, das Essen hervorragend, das Personal sehr freundlich und hilfsbereit. Dass der Tischwein aus Südafrika stammt, ist hingegen nicht zu entschuldigen, zumal man durch eines der grössten und schönsten Weingebiete Deutschlands fährt. Die Auswahl an Flaschenweinen hingegen gefiel uns dann schon besser. Weiter hätten wir es begrüsst, wenn an Bord jeweils ein paar Fahrräder gewesen wären, die man unkompliziert spontan hätte ausleihen können; unabhängig davon, ob auch noch eine Biketour durchgeführt wurde. Die Ausleihe klappte zwar, war aber wenig flexibel und sehr abhängig vom Programm. Da das Schiff praktisch die ganze Strecke nachts zurück legte, bekamen wir vom wunderbaren Tal der Mosel nur sehr wenig zu sehen, da täuscht die Ausschreibung. Und zuletzt noch: Die 5 € pro Person für eine fixe Platzreservation täglich sind, nun ja, Abzocke. Für eine weitere Reise werde ich mich genauer nach den tatsächlichen Reisezeiten/Fahrten erkundigen und verzichten, wenn praktisch nur nachts gefahren wird.

We were booked in the A-Rosa Donna from 7/9 on the Danube. What a disaster! We left from Lindt as the boat was unable to pick us up from Engelhartszhell due to technical problems. We then sailed to Vienna where we were stranded due to technical problems. We were never kept informed and had to be on board at 14:00 as the boat was “sailing”. After 4 nights we sailed to Melkt where we had more problems. We never got to see Budapest and it was the supposed highlight of our trip! The hotel manager was useless and eventually some of the passengers were keeping the other passengers informed. The offshore manager was extremely rude and did some of the announcements in German to inform us that the English outing was now only in German. I requested Gluten Free meals as I suffer from Celiac’s. The chefs were not informed! I got so ill and am still suffering the after effects. Our bathroom tiles were cracked and the floors full of mold. When I spoke to the DJ to make a request he ignored me, said no and turned his back on me. I have never experienced such a level of utter incompetence in my life. On the last evening we had to pack and move to the sister ship Rosa Mia as the boat was unable to sail again. Most inconvenient.

Good value. Our cruise manager made sure to be inclusive of non-German-speaking guests.

We have just returned from a Danube cruise on the A Rosa Donna. What a farce! Only had 2 out of 4 scheduled stops, Bratislava and Budapest, supposedly due to high water. Should have picked the ship up in Passeau but the ship had been stuck in Vienna for 2 days when we arrived. No table service, buffet was crowded with long queues and poor food quality. Although the ship 'paused' to drop off passengers booked on a walking or cycling tour, we were not allowed off. Even when we docked again in Melk to pick those passengers up we were not allowed off. It was like being on a prison ship. Not enough information given out. PA system was rubbish, reception staff, except for 1, were grumpy. Some staff were OK but all appeared unhappy. Our cabin steward was very good and overall the ship was clean. My opinion is A Rosa dock in the cheapest areas and dock 2 abreast to save money. This expensive cruise was a real disappointment. 1 star is down to the cleanliness of the ship.

German precision !

Wirklich enttäuschend der Kundenservice … Fast unmöglich tel. Durchzukommen , keine Kulanz ; schade

We booked this cruise after seeing it on instagram as a family friendly cruise. We really enjoyed our time, our 4yr old had a blast on the boat. I think the pool really helped. The ship is very nice and the staff was very friendly, even though I didn't speak German. Very relaxing and beautiful.

Let me start by saying we have cruised on a Viking river cruise last year and actually didn’t have a great experience due to river flooding but the food and entertainment on the first week was excellent, we and felt like we were on a coach tour at times but we feel we can compare and honestly review A Rosa Clea on the Mosel . As the only English speaking couple on board we were saved by kind friendly,excellent service staff willing to chat , each meal is in the dining room with unassigned seating buffet style with limited table service only for 2 courses at dinner time and I can honestly say that the food is very average at best ( I compare it to nursing home food but my husband thinks I’m been a bit harsh !) Strangely the cohort of all Germans onboard only a few ( 4 ) were willing to speak to us ! We weren’t sure if maybe they just didn’t speak English well ( we don’t speak German but have managed to have many delightful conversations with other Germans in our 6 weeks travel in Germany ) so each meal time we could see the dread on other diners faces as we entered the room hoping we wouldn’t sit next to them ! We actually would eat out if we happened to be in a port . Premium alcohol package isn’t top end , the white wine is like a house white and my husband couldn’t drink the red , but the beer and spirits are fine . The friendly cruise directors tried to offer English brochures for self guided walks in town which we really appreciated , finally the so called music director was a joke , he basically played a few Spotify covers at night by pressing play and played the Piano and guitar a couple of times ( poorly ) , he didn’t deserve to be paid in our opinion, we would never recommend A-Rosa river cruises to anyone .

We were on the A-Rosa Donna from Aug 18 - 25th. Looks like we dodged a bullet. The Cruise went very well until the 2nd to last day on the way to Engelshartzell. Around 11pm, an announcement was made that we were diverting to Linz due to a 'propulsion' problem. Next morning, no info available at all as the crew were waiting to hear from head office (in Europe, unlikely on a weekend). We were offered a free taxi ride to and from Linz for the day, which we took, only to find that the city closes at 1pm on a Saturday. That evening, the 'Hotel Manager' - Kevin, told us that there were people from the shipyard coming in and out all day trying to fix the problem. I was on the sun deck most of the afternoon, and no one came or went except fellow guests walking about. We were also told at the meeting that he was confident that the boat would resume sailing the next day. Incredible, on a Sunday, in Europe!!!. Didn't happen. My Mother in Law, who'd flown from NZ to have one last Europe trip and to celebrate her 80th on the cruise was left absolutely distraught, sobbing in her cabin, on her Birthday. Hard to watch, let alone accept. We were bussed to Vienna on the final day and that was it. Incredibly, a few days later, an email arrived asking us to fill in a satisfaction survey, which we haven't filled in. Now, of course, there'll be the generic 'really sorry we didn't meet your expectations' etc, but they have our money, what do they care. Ball is in your court A-Rosa, what are you going to do? Remember, this is a very well subscribed forum.

We are on A Rosa Donna. From the beginning, this cruise has been a disappointment. There were technical problems before we even boarded and had to endure a three hour coach trip to join the ship at Linz, not Passau, as planned. We made it to Vienna on Sunday, where the ship experienced more problems and we were stranded in Vienna for four days. During this time, we had very little in the way of updates. As a result, the ship could not proceed to Budapest. We finally reached Bratislava on Thursday. We have not had the experience we paid a lot of money for. This was our first river cruise. It may be our last! We have been offered 50% off a cruise only, next year. Not good enough. Overall, a very poor result.

Arosa-Flusskreuzfahrten sind nicht die günstigsten. 5,-€/ pro Tag und pro Person für einen festen Platz zum Essen ist schon ungewöhnlich. Jetzt kommen noch 7,-€ für Treibstoffkosten pro Person und Tag dazu. Diese 12,-€ /Tag sollte jeder bei einer Buchung beachten. Die Preise für Treibstoff sind so niedrig wie schon lange nicht mehr. Hat man das der Geschäftsführung von Arosa nicht mitgeteilt? Ein Schelm wer jetzt denkt, bei Arosa wird man abgezockt. Können die Mitbewerber von anderen Reedereien nicht mal Kontakt mit Arosa aufnehmen und denen verraten, wo sie den günstigsten Treibstoff herbekommen? bekommen?

We are currently on the Arosa-Donna. We arrived in Vienna 4 days ago and the ship has broken down. We were told that we were hoping to sail today at 14:30, it is now 17:50 and we have had no further updates. The management on board do not seem to care. Our holiday has been ruined. The 1 star is for the food.

Absolute Katastrophe! Kundenservice nicht existent, schlechte Prozesse Absolut schlechter Onlinebuchungsprozess mit lauter Fehlermeldung, Kundenservice nicht existent: Bei der Hotline wird man IMMER nach 16 Minuten aus der Warteschleife geschmissen (an verschiedenen Tagen und zu verschiedenen Zeiten), E-Mails werden grundsätzlich nicht beantwortet. Da hilft es nichts wenn am Ende (vielleicht?) eine Kreuzfahrt angeboten wird. (Onlinebuchungssystem sagte ganz am Ende: Ihre Reise wurde nicht gebucht, wenden Sie sich an den Kundenservice, eine E-Mail beglückwünschte zur Buchung, Geld wurde mittlerweile auch abgebucht ... was jetzt stimmt, weiß man nicht, es antwortet ja niemand). Jedenfalls haben wir rund um die Reise nun auch andere Buchungen vorgenommen und Kosten gehabt und werden notfalls einen Anwalt einschalten. Und noch etwas: Die Antwort hier bei Trustpilot liebes arosa-Team nach nur zwei Tagen (Sie erhalten in jedem Fall eine Antwort) könnt Ihr Euch sparen. Seit 15.08. warte ich auf eine solche - die Reise ist weniger als 2 Wochen in der Zukunft. Wir werden nie wieder bei arosa buchen und können auch nur allen anderen dringend davon abraten!

We booked a Premium service level "Rhône Route Classique" on A-rosa's website for €726 per person for a lower deck cabin with porthole windows. There were about 175 passengers on board. We were the only two non-German speakers. The positives: - The staff were all very friendly and most had reasonable English skills. - Good selection of drinks included in the Premium package (G&T, Piña colada, sex on the beach, mojito etc.). They had a pilsner and a wheat beer on tap. - I enjoyed the pool, sauna, and steam room. - We loved the ports of call. The main attractions being Arles, Avignon, and Lyon. The negatives: - The A/C was unable to cool our room sufficiently at night. We were having to fall asleep in what felt like 22-23C temperatures. Oddly enough, the room was plenty cool during daytime hours. - The entertainment on board and guided shore excursions were in German only. We didn't mind much since we weren't planning to join the excursions anyway. - The dining room: Lines: Waiters will bring drinks to your table, but the food is served in a buffet usually from 19.00 to 20.30. The lines were very long, and I would usually have to wait till 19.40 before it made sense to attempt to get food. As for seating, there is enough seats everyone, but you don't have an assigned table. This meant that there was always a bit of anxietey related to finding a table for meals. It usually worked out, but one night, our regular dining room was reserved for a special event, meaning that we had to find seats in the other dining room. This was a real headache. The food itself was hit-and-miss. Certainly nothing to write home about. To sum it up: As a non-German-speaker, you are not getting as much value on an A-Rosa cruise as a German-speaker since they mostly cater to Germans. However, at the €726 price point, we felt that we still got our money's worth.