A-ROSA Cruises
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Devious...
We were on the A-Rosa Donna from Aug 18 - 25th. Looks like we dodged a bullet. The Cruise went very well until the 2nd to last day on the way to Engelshartzell. Around 11pm, an announcement was made that we were diverting to Linz due to a 'propulsion' problem. Next morning, no info available at all as the crew were waiting to hear from head office (in Europe, unlikely on a weekend). We were offered a free taxi ride to and from Linz for the day, which we took, only to find that the city closes at 1pm on a Saturday. That evening, the 'Hotel Manager' - Kevin, told us that there were people from the shipyard coming in and out all day trying to fix the problem. I was on the sun deck most of the afternoon, and no one came or went except fellow guests walking about. We were also told at the meeting that he was confident that the boat would resume sailing the next day. Incredible, on a Sunday, in Europe!!!. Didn't happen. My Mother in Law, who'd flown from NZ to have one last Europe trip and to celebrate her 80th on the cruise was left absolutely distraught, sobbing in her cabin, on her Birthday. Hard to watch, let alone accept. We were bussed to Vienna on the final day and that was it. Incredibly, a few days later, an email arrived asking us to fill in a satisfaction survey, which we haven't filled in. Now, of course, there'll be the generic 'really sorry we didn't meet your expectations' etc, but they have our money, what do they care. Ball is in your court A-Rosa, what are you going to do? Remember, this is a very well subscribed forum.