Alinta Energy Reviews

Peter Marshall handled my case and I explained that I was 78 and got confused sometimes. He was so patient and such an amenable guy I was so happy to follow his suggestions and he made my telephone visit with Alinta a most calm and pleasant experience. Thank you Peter. Laurel Spiller

Excellent experience

1. My mum called to report that the electricity account holder in their home, her husband passed away. My wife assisted with the task as mum is not that confident. She was told by Alinta that mum had to turn the power off (repeatedly asked if this was really the case) and the Alinta customer service rep insisted to the affirmative, that it was required to change the account holder. Mum, 72 years old, sat at home with no power and no contact from the company for 4 hours before she got fed up and turned the power back on. My wife called the company again to be told by a different operator that it was not required. 2. The final bill in my dad's name came, adding almost $130, with only like 3 days usage. Clearly a mistake. My wife and mum called the company again, and were told repeatedly "we can't give you access to this account because you are not the account holder".... put on hold, told same again, 3 times, until they got hold of the supervisor (49 minutes later) who admitted it was a computer glitch and sorted the bill issue out in 5 minutes. Service and support was terrible. UPDATE: complaint details were lodged online as per Alinta Energy link provided below on 5th of June and we have not heard back. In the mean time, mum, after expressly requesting bill be provided in hard copy by post, and was assured she would, received her bill by SMS and web link, with what appears to be an omission of her concession card discount.

The response has been good and fast thank you very much

I recently changed to Alinta , for electricity. The person (jordan or michael ) quoted the peak & off peak rates , I then receive the welcome pack and the rates are higher. so why was I quoted incorrect rates . Very disappointed

good company

Clear communication

I’m new to Queensland & was a little unsure as to proceed with what company, you were recommended & so far I have been welcomed & advised of the easy steps that will follow, I’m really impressed, it was done very efficiently 👍

Ann looked after me and was very helpful with the information made it easy

Great service

Alinta is an excellent company. They are giving me very good price for electricity and gas supply.

Easy to work with

Easy online experience.

Paul was very helpful and friendly, very good customer service

Why can’t we have a person call us I don’t like having to answer emails. Please phone me

Very efficient

Absolutely hopeless. I signed up to Alinta almost 4 weeks ago. Still havent received an electricity bill, and the old retailer is still sending me gas bills as Alinta havent cancelled it yet. Logging in to my account was also a huge dilemma, when clicking forgot password it wouldnt send me any email (tried 3 times, yes I checked junk folder). Finally got a code through SMS, but still couldn't log in. Everything very inefficient - not confident at all about this move to Alinta :(

Have only just signed up and I am happy that I was able to swap to your firm easily.

was great guy