Alinta Energy
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Poor customer service support
1. My mum called to report that the electricity account holder in their home, her husband passed away. My wife assisted with the task as mum is not that confident. She was told by Alinta that mum had to turn the power off (repeatedly asked if this was really the case) and the Alinta customer service rep insisted to the affirmative, that it was required to change the account holder. Mum, 72 years old, sat at home with no power and no contact from the company for 4 hours before she got fed up and turned the power back on. My wife called the company again to be told by a different operator that it was not required. 2. The final bill in my dad's name came, adding almost $130, with only like 3 days usage. Clearly a mistake. My wife and mum called the company again, and were told repeatedly "we can't give you access to this account because you are not the account holder".... put on hold, told same again, 3 times, until they got hold of the supervisor (49 minutes later) who admitted it was a computer glitch and sorted the bill issue out in 5 minutes. Service and support was terrible. UPDATE: complaint details were lodged online as per Alinta Energy link provided below on 5th of June and we have not heard back. In the mean time, mum, after expressly requesting bill be provided in hard copy by post, and was assured she would, received her bill by SMS and web link, with what appears to be an omission of her concession card discount.