for the last 2 days I have been trying…
for the last 2 days I have been trying to get an account number for my new residence and getting no where Thanks
10 months ago
I would like a simple form to complete with details of payment options /direct debit etc
10 months ago
My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company
for the last 2 days I have been trying to get an account number for my new residence and getting no where Thanks
It was a great experience in setting up our energy plan with Alinta energy especially having Alyson your representative who attended to me and my wife. She really explained everything clearly to us and we are totally happy at the end.
We really appreciate the help in transferring from Kleenheat to AlintaEnergy a provider that is firmly in Australian hands and offers a great discount
It was simple and quick
Affordable gas prices for everyone, considering gas comes from our natural resources here in WA
I have been with ALINTA Energy a long time and my contract was for 52c then dropped to 48c and now 4c. that is appalling WHAT YOU HAVE DONE.
I couldn't understand the lady on the phone could not speak English and had no idea
Was great and easy to connect
Spoke to customer service representative Maddie who was wonderful, she made the process so easy.. very kind, helpful..fantastic customer service experience
i was previously with Alinta at my other property always helpful and bills were very affordable thank you for the great service and I am happy I have come to join again
Good customer service experience thanks.
Customer service/sales person (Michelle) was fantastic. I moved all of my accounts to Alinta today because I was not happy with my previous supplier.
Excellent help, everything explained and easily completed transaction.
I never at any stage agreed to transfer to Alinta. I am so annoyed at the woman who rang She has taken liberties without my permission
Good customer service
quick and easy transfer
Was quite quick at what I had to do and got it done thanks
I found your consultants to be very helpful and professional. They expalined very clearly the potential cost savings to me.
The transfer went smoothly the customer service were very friendly and helpful
The gentleman I had was a fantastic help went though everything
Based on analysis of 72 reviews rated 1-2 stars for Alinta Energy
“Asked them a few years ago to match an existing discount, basically got fobbed off”
“Alinta Energy has never made adjustment in my account”
“A scaming business”
“10 weeks to transition our Gas account is unacceptable particularly without pre advice”
“After being with Alinta from 2017 to July 2025, I thought I was pleased with everything until I moved from semi rural...”
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Alinta Energy is an Australian energy provider that offers a range of electricity and gas services to residential and business customers across the country. The company focuses on delivering reliable energy solutions while ensuring competitive pricing and customer satisfaction. Alinta Energy's services include electricity and gas supply, as well as tailored energy plans designed to meet the diverse needs of its clientele. Targeting both residential consumers and businesses, Alinta Energy aims to provide accessible energy options that promote sustainability and efficiency. The company is committed to helping customers manage their energy consumption through innovative solutions and customer support, contributing to a more sustainable energy future in Australia. For more information, visit their website at www.alintaenergy.com.au.
Alinta Energy receives a generally positive reception from customers, with many praising the helpful and friendly service they experience during the setup process. Reviewers frequently highlight the ease of switching suppliers and the efficiency of the online services, noting that staff members are informative and professional. However, there are notable complaints regarding billing issues and communication failures, with some customers expressing frustration over incorrect addresses and delays in service installation. A few reviews describe the company as unresponsive or even deceptive, particularly concerning adjustments related to government energy relief. Despite these criticisms, the majority of customers appreciate the overall service quality and ease of transition. Overall, Alinta Energy is viewed positively, though there are areas for improvement.
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