What is the process for switching to Alinta Energy?

Switching to Alinta Energy is designed to be easy and straightforward. You can visit our website for detailed instructions or contact our customer service for assistance.

What payment options do you offer?

Alinta Energy provides various payment options including direct debit and online payments. For specific details on payment plans, please check our website or reach out to our customer support.

What should I do if there is an issue with my service?

If you experience any issues with your service, we recommend contacting our customer support team directly. They are available to assist you and resolve any concerns.

What are your customer service hours?

Our customer service team is available during business hours. For specific hours and to get in touch, please visit our website.

How can I provide feedback about my experience with Alinta Energy?

We value customer feedback and encourage you to share your experience through our website or customer support channels. Your input helps us improve our services.

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Alinta Energy Reviews - Page 10 | CrowdTrust

HomeAlinta Energy Reviews

Alinta Energy Reviews

Name: Alinta Energy Customer Reviews
Creator: CrowdTrust

4.3

|Great|500 reviews

Last reviewed 10 months ago

TrustScore

4.3

Great

377

500 reviews in total

See what reviewers are saying

Martin Joseph KeatingFeatured

10 months ago

Easy change over

Robert BinionFeatured

10 months ago

Very welcoming

Jennifer Lorraine FlanaganFeatured

10 months ago

I would like a simple form to complete…

I would like a simple form to complete with details of payment options /direct debit etc

Christine MilsomFeatured

10 months ago

Very excited about the change of supplier

My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company

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Sharlene Bird

1 reviews•New Reviewer

about 1 year ago

Sharlene bird

Great thanks

Helpful?

SLAVA POPOV

1 reviews•New Reviewer

about 1 year ago

I didn't receive welcome pack

I didn't receive welcome pack, so I have to change company

Helpful?

Ivica Josipovic

1 reviews•New Reviewer

about 1 year ago

After various issues, we got there. However the address is 9 Bradfield Loop, Strathfieldsaye 3551 The Post Box stays the same Box 723 Strathfieldsaye Post Office Vic 3551

Helpful?

TrustPilot Scam Exposed

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Narinder Singh

1 reviews•New Reviewer

about 1 year ago

Despite calling them twice my gas…

Despite calling them twice my gas connection wasn't resumed. My family spent 24 hours without cooktop and hot water. I will never use alinta in future even for free. Pethatic

Helpful?

RODNEY LAYT

1 reviews•New Reviewer

about 1 year ago

I hope it is a better customer service than the previous company

I am looking forward to a BETTER EXPERIENCE THAT THE PREVIOUS COMPANY

Helpful?

Helen O'Toole

1 reviews•New Reviewer

about 1 year ago

Very easy to change my gas provider

Very easy to change my gas provider. Very user friendly webpage

Helpful?

Ian Passfield

1 reviews•New Reviewer

about 1 year ago

Simple and efficient

Helpful?

Martin Thomason

1 reviews•New Reviewer

about 1 year ago

New customer signup

I had trouble understanding the customer service representative while finalizing signup as a new customer.

Helpful?

Kat

1 reviews•New Reviewer

about 1 year ago

Helpful?

Shimmi

1 reviews•New Reviewer

about 1 year ago

Very happy to join 😀 recommended

Helpful?

GLENYS ANDERTON

1 reviews•New Reviewer

about 1 year ago

I spoke with a young woman who spoke…

I spoke with a young woman who spoke clearly and at a good pace. She was polite and extremely helpful. Thankyou Michelle

Helpful?

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Frequently asked questions for Alinta Energy

Common Issues Reported by Customers

Based on analysis of 72 reviews rated 1-2 stars for Alinta Energy

Customer service19 mentions

“Asked them a few years ago to match an existing discount, basically got fobbed off”

Account issues15 mentions

“Alinta Energy has never made adjustment in my account”

Billing13 mentions

“A scaming business”

Pricing9 mentions

“10 weeks to transition our Gas account is unacceptable particularly without pre advice”

Charges6 mentions

“After being with Alinta from 2017 to July 2025, I thought I was pleased with everything until I moved from semi rural...”

The CrowdTrust Experience⭐

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

Take a closer look

About Alinta Energy

Alinta Energy is an Australian energy provider that offers a range of electricity and gas services to residential and business customers across the country. The company focuses on delivering reliable energy solutions while ensuring competitive pricing and customer satisfaction. Alinta Energy's services include electricity and gas supply, as well as tailored energy plans designed to meet the diverse needs of its clientele. Targeting both residential consumers and businesses, Alinta Energy aims to provide accessible energy options that promote sustainability and efficiency. The company is committed to helping customers manage their energy consumption through innovative solutions and customer support, contributing to a more sustainable energy future in Australia. For more information, visit their website at www.alintaenergy.com.au.

Review summary

Alinta Energy receives a generally positive reception from customers, with many praising the helpful and friendly service they experience during the setup process. Reviewers frequently highlight the ease of switching suppliers and the efficiency of the online services, noting that staff members are informative and professional. However, there are notable complaints regarding billing issues and communication failures, with some customers expressing frustration over incorrect addresses and delays in service installation. A few reviews describe the company as unresponsive or even deceptive, particularly concerning adjustments related to government energy relief. Despite these criticisms, the majority of customers appreciate the overall service quality and ease of transition. Overall, Alinta Energy is viewed positively, though there are areas for improvement.

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Alinta Energy Reviews

TrustScore

See what reviewers are saying

Easy change over

Very welcoming

I would like a simple form to complete…

Very excited about the change of supplier

Sharlene bird

I didn't receive welcome pack

Friendly customer service.

Easy to deal with customer service…

Anne understood Customer Service and…

great service and very low price been…

After various issues

Despite calling them twice my gas…

I hope it is a better customer service than the previous company

Very easy to change my gas provider

Simple and efficient

New customer signup

It was just easy to join

Very pleased with clear instructions…

Pleasant Customer Service contact

Anne who helped me signed up was great…

A pleasure to do business with pleasant…

Getting a decent price for Gas

Very happy to join 😀 recommended

I spoke with a young woman who spoke…

Frequently asked questions for Alinta Energy

Common Issues Reported by Customers

The CrowdTrust Experience⭐

About Alinta Energy

Company information

Review summary