247 Home Rescue Reviews

Quick efficient boiler service from the team as 24/7 home rescue and thank you to Mohamed for the advice

Rob was a polite guy

Good service. Ryan was pleasant and professional

Price could be cheaper

The engineer Elsayed was very friendly, polite and professional. He gave information regarding the boiler service

Friendly staff on the phone

Amazing customer service. Only little thing needs to slow down on reading the terms and conditions but all perfect!

Good service

Mohammad, the engineer is professional and patient. He arrived on time and checked all the details of boiler including the pressure, alarm. Explained to me patiently.

Our boiler was serviced by 247 Home Rescue. Marvin Brown was the technician who did the service and we were very happy with his courtesy and professionalism.

John did a very good job and work was a great

Fantastic service

Mathew done fantastic work

The engineer name was Ryan he was very respectable and efficient when he ame in my property to complete the job

Very polite and friendly

Good price good company - protective follow up

Tried to sign up online for the service. Kept failing during the sign up process, as would not recognise my bank details. So I could not proceed any further. However I received an email later for a service from them that I did not agree to. I was called the next day for a customer service check, when I raise this issue I was transferred to retention agent. When I explained the situation, they initially seemed helpful but they kept saying that it was not a problem that I had signed up to the wrong service because I was in the 14 day cool off. This was incorrect as I had not signed up to or agreed to the contract and was false. It was an invalid contract as I had never done a final agreement page to check with everything and tick an agreement statement. They are in breach of FCA regulations for contracts and did not seem to accept my information. When I asked for discount for the hassle he stated that he would only pass on my concerns. Basically confirming his prior statement that he believed I had signed up to their contract! AVOID THIS COMPANY, THEY SEND CONTRACTS WITHOUT YOU AGREEING TO THEM.

From the commencement of booking an annual service through to the engineers visit (Thomas Robinson) everything was straightforward. On the day of the visit a 3 hour time window was made and prior to the visit was advised by Tom that he would be with us in the next 20 minutes. Arriving as promised Tom was his usual polite and professional self, explaining what he would be covering in the visit and was happy to be getting on with the work. A quick tour of the house and garage to check where all parts of the system were and even removed his shoes before going onto the carpeted area upstairs. Leaving Tom to get on with the job in hand he soon had completed a thorough check of the entire system and the outside meter area. That done, he explained all work that he completed and without asking signed the boiler service record book. Great to have someone come with a pleasant manner, work efficiently yet take the time to ensure we were satisfied with the service provided by him and the company. 247 Home Rescue and their engineers (assuming they are all the same standard as Tom) come highly recommended.

Easy process.

We had great customer service from the company and the engineer was 10/10.