247 Home Rescue
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Predatory company
Tried to sign up online for the service. Kept failing during the sign up process, as would not recognise my bank details. So I could not proceed any further. However I received an email later for a service from them that I did not agree to. I was called the next day for a customer service check, when I raise this issue I was transferred to retention agent. When I explained the situation, they initially seemed helpful but they kept saying that it was not a problem that I had signed up to the wrong service because I was in the 14 day cool off. This was incorrect as I had not signed up to or agreed to the contract and was false. It was an invalid contract as I had never done a final agreement page to check with everything and tick an agreement statement. They are in breach of FCA regulations for contracts and did not seem to accept my information. When I asked for discount for the hassle he stated that he would only pass on my concerns. Basically confirming his prior statement that he believed I had signed up to their contract! AVOID THIS COMPANY, THEY SEND CONTRACTS WITHOUT YOU AGREEING TO THEM.