8 months ago
Good team who always check to ensure satisfaction. Boiler service was good with engineer polite and willing to explain what had occurred.
8 months ago
Your engineer, Liam came and carried out the boiler service as planned; I have absolutely no complaint to make, but to laud the service provided by 24/7.
8 months ago
Engineer visited on time and did an amazing job. Also, engineer recommended best solutions to improve boiler performance and repair it effectively. I highly recommend 247 home rescue
Following the sale of my father house after he passed away I cancelled the service, paid the outstanding amount and cancelled the DD. The company have attempted to take further funds by setting up a DD 3 times since. The retentions department wont pick up the phone to resolve this and so my negative review of their customer service.
Easy and simple process
What an experience talking to the customer service . I cant even recognise the company any more. Very rude, arrogant and aggressive . After being a loyal customer for over 15 years and I find out via direct debit that the annual premium increase over 60% just over a month. We were without hot water or hearing two weeks in November last year, because 247 was waiting for the parts. I have to buy two heaters . Last month in June 2025 , after 5 pm, the entrance door did not closed. I called 247 . I was told the 3rd party will come to fix the door. My neighbour friend came around 10 pm to fix the door. Now 247 tells me there was a claim and somebody attend the property next day around midday. Very poor service, very aggressive and rude.
Polite service from Paul
Made claim monday afternoon -fixed tuesday morning
Fast,easy to deal with,competative pricing
Engineeer Charlie is professional, friendly and very good. Happy with the service and approach. He is a good asset for 247
The engineer was friendly, and knows what needs to be done exactly. He has finished his job very quickly and left the place neat and tidy
Great service from andrew
The engineer was very thorough and helpful
Very easy to deal with and great co operation fron the staff
The operators when you phone are very helpful and deal with your problem very quickly. Engineer that attended the job was prompt , friendly and answered all my questions
Had a problem with a Drayton actuator which was new with my new boiler about 7 months ago and the company acted on my claim immediately. John the engineer attended promptly and deduced the fault from my description of the problem and fixed it taking the time to explain the fault and giving more insight into how my system works. He was excellent. Well done 247.
The engineer Dave was very professional at his job
The initial problem and the subsequent resolvement was fast and efficient. John the engineer was excellent and discussed the problem and his work to fix it. Very professional thank you.
The service engineer was polite, courteous and very professional in all aspects of the service and minor repairs that needed to be undertaken.
On time and satisfied with outcome
Cheap price, just hope the service is backed up the same
The engineer who attended my home today to fix my boiler (his name is Mr. Elsayed) made my experience very great, he is a top professional equipped with high skills and knowledge in addition to his passion and time he spends on details to make sure things are in order also he so polite and communicated very well. May huge respect and admiration for him and can not be more happy and satisfied.
24/7 came to service my boiler. They kept me updated on the time of arrival The man that came was very professional and friendly. Would recommend them.
Based on analysis of 20 reviews rated 1-2 stars for 247 Home Rescue
“Poor service”
“Had the policy with all the trimming”
“I did NOT appreciate the intrusion of a phone call (which my phone correctly flagged as spam) part way through the pr...”
“Engineer David Greenidge attend the boiler servicing he did call in advance before coming he was polite and carried o...”
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247 Home Rescue is a UK-based service provider that specializes in home emergency cover and repair services. The company offers a range of insurance products designed to protect homeowners from unexpected costs associated with household emergencies, including plumbing, electrical issues, and appliance breakdowns. By providing 24/7 assistance, 247 Home Rescue aims to ensure that customers receive prompt and reliable service when they encounter urgent home repair needs. The company's target market primarily includes homeowners and renters seeking peace of mind through comprehensive home emergency coverage. With a focus on customer satisfaction, 247 Home Rescue strives to deliver fast, efficient solutions to common household problems, helping clients manage the challenges of home ownership effectively. Through its online platform, customers can easily access service information and manage their policies, making it a convenient option for those looking for home protection services.
247 Home Rescue receives overwhelmingly positive feedback, with many customers praising the excellent service and the professionalism of the engineers. Reviewers frequently highlight the politeness and knowledge of the staff, noting that they provide clear explanations and complete tasks efficiently. Customers appreciate the promptness of appointments, with many mentioning that engineers arrive on time and leave no mess behind. However, there are some complaints regarding issues with promotional codes, as one customer experienced difficulties applying a discount during the purchase process. Despite this minor setback, the overall sentiment remains highly favorable, with consumers expressing satisfaction with the quality of service and the competitive pricing. Overall, 247 Home Rescue is regarded as a reliable choice for home service needs.
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