Peter M.
1 reviews•New Reviewer
almost 2 years ago
Always on time
Always on time
Helpful?
TrustScore
4.8
Excellent
460
16
5
8
11
500 reviews in total
Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
Always on time
Great delivery service and quality of the catheters.
Reliable, speedy system for refill and shipping.
Always helpful and informative
I have nothing but great respect for 180 medical and the supply's sent to me. The wait time for my supplies is fantastic. The quality of their product is more than I expected and easy to use.
Timely delivery!!
They go above and beyond when I’ve run into a problem. Like when I’ve come up short on supplies they overnight them.
Always on time shipping. Never a back order for 5 years.
Excellent customer service. Process is streamlined and easy to manage
As always 180 is a great company to work with i always get my supplies on time and if I have an issue they always solve it in a timely manner. The staff is always friendly and easy to work with.
Suppplies are always delivered on time. Items are correct and good quality
I appreciate the timely reminders and efficient delivery of necessary a product.
The auto refill & staying on top of my medical needs is easy & service is awesome! Customer service is really helpful with the different products & delivery is always on time!
Perfect time delivery customer service courtesy was people in need and concerns, professional in every way Recommendable for every person in need
Consistent, reliable delivery.of catheters monthly without issue or limitations.
I have finally (years on) come to a problem... 180 Medical has NEVER made any kind of mistake. EEEEEK they are perfect !!!!!!! Never in my 76 years have I seen a company with such kindness and professionalism, I am sure I will write again sometime but it is hard to know what to say when EVERYTHING is PERFECT.
On time and correct order.
Great service!
I never write reviews, but after seeing a one-star review, I had to answer. I have been a customer for 7-8 yrs. Every time I call, I am greeted by a real person who asks me what I want and after a few days its delivered. I will add without fail.
After over 4 years, I have fired this company for not only failing to get my previous orders correct, but also for MISSING an entire month in April, now NO catheters for October and nothing coming. The next order they had for me was mid December? April was just a regular failure because I switched over to Medicare and new insurance, that caused a failure they are still clueless about. I ended up ordering supplies for cash from someone else for April, and for the extras I needed up to October. Then instead of correcting anything, they cut off shipments in October and left me WITHOUT ANY SUPPLIES!!! I contacted their cust svc, they sent me to a 'Bryan' who not only failed to correct the shortage, but left me hanging for another week without, and failed to even respond to the Oct Email. 180 fails to tell customers that Home Heath affects eligibility. So it needs to be addressed. It wasn't, and 'Bryan' failed to tell me how to fix it, and just left me hanging without any catheters. That is their accounting problem/failure, but what is worse was that after I got rid of HH and PT, they still failed to get me any supply ... When they finally got my case over to someone who actually cared, they scheduled my next delivery for DECEMBER??? So I am just supposed to wait for these failures for how long? I fired this company because after four+ years they have either gotten too big or too busy/profitable, but they no longer care about their customers/patients welfare. They put me at risk, and I NO LONGER TRUST 180 Medical ... It's a shame that someone like Bryan, who purposely leaves customers in need, and causing unnecessary problems and delays, is a bad reflection on the Company and all the GOOD people there. Good Luck ...
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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