Zzoomm Full Fibre broadband Reviews

I had to call up following an outage with our home broadband. Following a call with Khaled on the support team, the service was restored within half an hour or so. This is the first issue since joining, and it was resolved quickly!

Joyce the customer care agent is brilliant. No waiting time to pick up the call that is the best part.

Joyce took my call and she was friendly and polite. I had a seceral queries, one a technical one, w billing one and an equipment one which she understood and resolved in a short time. Thanks Joyce, and thanks Zzzzoooomm!

Mara is great—very helpful; she quickly assisted me with a new contract, and now I’m paying les

Extremely poor technical support

Great service from Zeri

Donna explained everything very clearly,she addressed my problem very proffessionaly.she carried out all checks and adjustments and had my wifi up and runningbin no time.very well done Donna and thank you very much

Jenny was the professional, experienced and very able team member who talked me through my technical issues, solved all my problems in a timely manner. Thank you once again Jenny!

Been with BeFibre for 2+ years with no problems. Very late one evening internet total loss. Reported to Dan R in customer service the next morning and an engineer was on site to investigate the morning after. Turns out vermin had chewed through a cable in the street which was replaced the same day and was working again by that afternoon. Thanks Dan R and BeFibre for the A1 service.

Best price very reliable and customer service is good !! 💯

They were very helpful with change my appointment

Dealt with ELLIE & found her the be very supportive. Everything was explained clearly & she was quick in sorting out transfer.

Mary was super helpful she is very kind and going through the instructions I needed it thank you soo much

Great service

The staff member MARC IVHANN acted without hesitation to help with an important safe guarding query that needed urgent and immediate assistance. He was very knowledgeable, able to explain and teach us what needed to be done with our router and connections, and was effective in helping to safeguard someone. He is exactly the kind of reason why we stay with Zzoom and know that we can get any query sorted out related to the internet and that they are a person centered company that keep people safe and prioritise child safety.

Joyce was excellent customer service

A big thank you to JESSICA for her help today. She made the process of renewing my contract really straightforward and was able to secure me a much better rate, which I really appreciated. Jessica was friendly, helpful and professional throughout, and it was refreshing to deal with someone who genuinely wanted to help. Really pleased with the service and happy to continue with BeFibre. Thanks again, JESSICA !

Riz was very helpful and polite. He managed to renew my contract at a good price.

I've recently renewed my broadband contract with Zzoomm on a 24 month contract. The customer services was excellent (Tamayra) and gave me a really great deal. 5 stars all round.

Contacted zzoomm to talk about reducing my bill as i’d seen it cheaper elsewhere. Jenny was very helpful and reduced my bill by £15 to match the competitors I mentioned over the phone.