Yuno Energy Reviews

Very pleased with my experience with Kyra as she was very knowledgeable and well spoken.

I signed up to Yuno Energy around mid July using Bonkers comparison site, Yuno took a €71 payment instantly and I awaited a welcome pack that never came, sometime in August I got a call from Yuno at work regarding a foul up in my application regarding my address and would I confirm my mprn number to my address,I don't normally carry my mprn number around with me and suggested to him to close my application and refund me and I would start the whole process again at home when I got my money back.As of now I haven't got my money back because I don't have an account with them, Bonkers have intervened by email to to no avail,with last contact from Bonkers saying someone from Yuno would contact me,that was two weeks ago. I don't care how cheap they sell power in future,I wouldn't touch them with a barge pole.Im glad most people here have had a good experience with Yuno , but if things go wrong beware. As of today 8th of October Yuno Energy has not contacted me regarding my issue with them and can only assume now that they have no intention of refunding me the money they took from my current account. This is a disgraceful company, I am not a customer of this company but remember a new customer who exercises their right to cancel a contract during a cooling off period will have to look for a refund of the prepayment and I wish you luck.Rang Yuno Energy sister company of prepay power on 14 October, fobbed off again with not my department, give details and some one will contact me, well they haven't. At this stage I have no hesitation in saying that Yuno Energy have no intention of giving me a refund though no fault of my own, my only option now is to take a claim through the small claims court.

Very helpful after doing chat box no help he resolved the problem in minutes

Sharmine was very kind and patient.She made the experience very easy for me.

Excellent customer service, very quick, very competent, everything took a couple minutes, the app is also very easy to use

Dealt with a lady called STEPHANIE ,she was most helpful and patient .Sorted my problem ,which was of my own making .Thanks again .

I spoke with JAMES earlier today and he sent me dis review link, but i was gona leave him a review in any way because he told me that he was an agent in training + i was shocked. Dis man was so plesent and new so much about what he was talking about and made me feel at ease with my bill from last month + next month dat youd believe he has been there years. excellent excellent customer service and really happy wit yuno + the service provided. also i cant remember the last time i rang a place with no hold time. fast work from james and yuno

I recently had the pleasure of interacting with Kyra from Yuno Energy, and I must say, she truly exemplifies what outstanding customer service should be. From the moment our chat began, it was evident that Kyra was not only knowledgeable but also genuinely committed to helping me resolve my issues. I reached out online with a few questions regarding my account and some unexpected billing concerns. Kyra responded promptly, greeting me with a cheerful and friendly demeanor that instantly put me at ease. Kyra patiently walked me through each step of the process, ensuring that I understood all my options, even following up on additional queries I hadn't initially raised. Her expertise and attention to detail gave me confidence that I was in good hands. Thanks to Kyra’s diligence and support, I left the conversation feeling not only satisfied but also empowered with the knowledge I needed. In a world where customer service can often feel impersonal and rushed, Kyra stands out as a true asset to Yuno Energy. Her exceptional service will ensure that I remain a loyal customer, and I wholeheartedly recommend her to anyone seeking assistance. Thank you, Kyra, for making my experience such a positive one!

Very nice to not have been left on hold for ages, spoke to a lovely young woman Kyra she was very well spoken and gave me the right information !

Sarang was so polite and helpful. Got my issue resolved. Thank You

I spoke to Sharmaine regarding a bill query. Sharmaine was extremely courteous and patient. She explained everything very clearly and sympathetically. Obviously Sharmaine has excellent people skills and came across as very knowledgeable and efficient.

First of all less of an automated system than most present company , very knowledgeable young lady on her work and very focused on her tasks. Query was solved in 60 secs much appreciated thanks .

If you think about excellent customer service, most YUNO employees deserve 5 stars, they are competent and nice. NICK was in contact with me many times before I signed contract, when I received an email, I noticed that they have signed me to different offer than we agreed. I called them and ask to speak with him but he become unreachable and he didn't return my call to talk about my issue. I called again and explain problem to another person, he told me that he made amendments but didn't send email with confirmation as agreed over the phone (first incorrect contract was sent within few minutes from my call). Following day I have sent an email to customer care and I didn't receive any acknowledgement so few hours back I called YUNO again. This time I was talking to CHARMAINE, she offered personal assistance to sent me correct contract within an hour and she kept her promise, so as a contact person, she deserves 5 stars but YUNO as a company are getting 1 becuse from the comments here I can see, this is not first time when they signed someone to different contract than originally agreed. If you prepare your question in advance, representatives are able to explain all doubts in easy and understandable way so after all, I belive it is worth to try. Have your meter number at hand when you call them so they will check and let you know which tariffs are avaible to you (I couldn't get what I have chosen). Also, they confirmed that for the smart meters it is not necessary to provide meter readings every month as this will be automatic process after first month. Let's wait and see if this was correct and how energy consumption will match to their predictions.

James made it easy for me to do what I needed to. And a very pleasant man. 👍

The representative Conor was Very professional . Gentleman A+++++

Brill customer service on sign up and on a query I had within the app once logged in - thanks so much James and Kyra!

Very good service, helped me with my payment card details, friendly & professional . Explained & answered all my queries. 10 out of 10. Tommy

Perfect satisfaction

Sarang was very prompt and answered all questions and queries I had efficiently! I was on quick chat with them. Very good customer.er service when telephone contact not available. Thks sarang!