10 months ago
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me... See more
10 months ago
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
It was great talking to Stephanie. She answered all my queries very patiently and guided me through the process to move forward. I appreciate her time and efforts to help me today.
Leo was very helpful with assisting me to update my account and payment details.
Helpful friendly service that helped answered our query
Very helpful, checked up on my problem and very quickly she had everything sorted. Delighted with her service
Great support
Customer service excellent, great not to be waiting 10 mins for an answer, spoke with Ella and she explained everything about the app and questions I had 👍👍👍
Frank helped me today to solve an ongoing problem with my App. He was extremely patient and courteous and very competent. Thanks a million Frank!
Courteous knowledgable Lauryn
I was calling the customer service for few clarification on my contract and Sthefany answer to all my question, she's been very patient and solve the problem in very professional way. So far so good very happy with this company.
Kyra was very helpful and a pleasure to deal with. Although my request was not at the high level of urgent it was important to me and the responses encouraged me to be patient and be positive my query would be dealt with. Thank you.
Very helpful.Went through everything with me step by step
Quick reply, friendly voice and matter attended to very professionally. New customer but so good so far. Keep the prices, affordable and fair. It goes a long way and a happy customer is worth it..
Great customer service ! Always quick and easy to resolve issues weather it's through the app or by phone I was a bit weary about trying a new company but so far have had a great experience, topping up whenever suits ,bills that are clear that I can pay of through the month
Dealt with Meher. Polite gentleman who helped me solve my problem.
I didn't have to wait more than a minute to get answers for my questions, Ajay was very helpful and polite, answered all my questions. Very nice experience.
Good communication very polite 100%
Ella was extremely helpful and friendly on call many thanks
Terminate contrat with Yuno because their billing sistem doesnt suit me , emptying my acc pruor the bill is isue ,other companys have 14 day billing period ,but not this company , 3 mounth later ,after trying to get my comsuption breakdown finaly I am done with them , if you try to understand the bill ,god luck with it,
Ella at Yuno energy was so helpful and patient with me when I had to deal with an issue with the app. She was so polite and happy to help me (and no matter how long it took) Excellent customer service would highly recommmed this company and especially Ella she was so nice thank you
Signed up today with Yuno, had problems finding MPRN etc, needed to arrange a call back, Edmund was really helpful and supportive and got me sorted in the end. Very friendly.
Based on analysis of 58 reviews rated 1-2 stars for Yuno Energy
“Inaccurate billing after 3 months no response from Yuno team”
“Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refu...”
“Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refu...”
“I had cancelled my order and was still charged twice”
“I’m in the situation where I’m waiting for Yuno billing team to correct the final bill before I can make a payment”
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Yuno Energy is a gas and electricity provider based in Ireland, dedicated to offering competitive energy solutions for both residential and business customers. As a newer entrant in the energy market, the company focuses on helping consumers manage their energy usage and costs effectively. Yuno Energy provides dual fuel plans, allowing customers to save on both gas and electricity, with potential savings of up to €978 compared to average competitor rates. The company's services include features such as daily updates on predicted bills, detailed tracking of electricity usage, and a user-friendly app for managing accounts. Yuno Energy aims to enhance customer control over their energy consumption and billing preferences, ensuring a transparent and efficient energy experience. With a commitment to affordability, Yuno Energy is positioned to support customers looking for reliable energy services in Ireland.
Yuno Energy receives a mix of praise and criticism from its customers. Many reviewers highlight the helpfulness and professionalism of the customer service team, with agents like Meher, Ajay, and Mahendra receiving specific commendations for their prompt and clear assistance. Consumers appreciate the fast response times and the courteous nature of the staff, which contributes to an overall positive experience. However, significant complaints arise regarding billing practices, with numerous customers reporting issues such as inaccurate charges, confusing billing statements, and difficulties in resolving these problems. Some individuals express frustration over unauthorized charges and a lack of accountability from the company. Despite the positive interactions with staff, the billing issues detract from the overall satisfaction.
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