Yü Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
BLATENT LIES TOLD TO ME They wanted to switch me over to a PAYG meter, which I didn't want. They said they were doing it on a Friday so on Thursday had a one and a half hour conversation with someone that cut off at 5.01pm because the office shut, Next morning I spoke to someone and they guaranteed me my meter would not switch over, and literally did whilst on the phone to him. LIVID
This review is solely to note the exceptional customer service from Yu colleage Ritica. I had a number of major issues on my account, primarily arising from the need to switch over the contract from my recently passed away father to my name. Ritica went above and beyond to resolve the complex problems on the account. Her commercial and management IQ was far above my expectations and a guiding light in what was a difficult situation to manage. I note that this was after several bad experiences with Yu's billing system and other confused customer service agents.
After signing a 3 year contract with Yu, they inexplicably changed my meter to PAYG, even though they had billed me for electricity & there was a DD in place. Yesterday, during lunch & at our busiest period, the electricity was disconnected. We had to close our premises as we could not trade. After a 50 minute wait, I was told I would have to top up, which I did. The following day, the credit ran out as most of it had been used to pay the bill which is on DD. Again no electricity & I’m currently waiting to speak with someone. So far I’ve been waiting 45 minutes
Our Sales Advisor, Demetrius, made the whole renewal process easy.
No description available yet.
Website
yuenergy.co.uk1,000 total • Write a review
If you dont want to get scam stay away from this company!!!
Date of experience: June 12, 2025
US
Continued issues across the two accounts I have. I have suffered as an in-life Customer, and have decided to leave, and am now going through the worst customer service I have ever experienced in 25 years of doing business. They are impossible to get hold of to resolve problems; have ignored requests for call backs; have a web complaint form that does not work; are not available on webchat; do not answer emails; and are not reachable on their phoneline (I have now spent multiple hours waiting on hold either on the phone or online, with zero response, despite 10s of attempts over 8 weeks). This is customer service efficiency gone horribly wrong. Forcing engagement away from phone to digital channels that don't work. I am at my wits end, and am now being threatened with court action. Accounts 2000268460 (in credit!) and 2000268452 (in debit).
Date of experience: June 12, 2025
US
Spoke with Ellis Greaves with regards to a complaint made, the complaint was made morning of 11th June spoken to Jake who noted everything I said down, the process was explained thoroughly by Jake, an agent would be appointed and to expect contact from the agent to discuss in further detail. Within half an hour I had spoken to the agent and the issue was resolved. I couldn't believe this had happened and expected to have had to wait a few days, I was extremely impressed with the service I was provided by Ellis and also Jake as the notes taken and passed on were exactly how I have initially explained. Thank you both you were knowledgeable and professional with this issue which is resolved.
Date of experience: June 12, 2025
Ellis G has responded exceptionally well to my complaints. His customer care, attitude and work ethic has been up above and beyond all expectations. He’s a very polite, well mannered young man and is an asset to yu energy as he has dealt with this issue promptly today.
Date of experience: June 11, 2025
Alex was very professional. Listened to my situation, went away to find the solution and called me back. Very good service.
Date of experience: June 11, 2025
A terrible experience with this company once our account was transferred over from Clear Business, please, for your own sanity avoid this company at all costs and take your business elsewhere. The Regulator should not be allowing companies of this standard to play any role in the supply of utilities. Seeing all the other terrible reviews here, I am not alone in this opinion.
Date of experience: June 11, 2025
Formal Complaint Regarding Unjustified Charges by YU Company I am writing to formally raise serious concerns regarding the billing practices of YU Company. Despite entering into a two-year contract with the company, I have been charged over £3,000 within a three-month period. These charges are entirely unjustified and have not been adequately explained or resolved. I have made multiple attempts to discuss this matter with customer service staff and management; however, the response has been wholly unsatisfactory. Staff have been uncooperative and unwilling to consider a backdated adjustment or provide any form of discount. In one instance, a staff member even terminated the call abruptly, claiming they could not hear me — an act that I found both unprofessional and dismissive. Given the circumstances, I believe this conduct reflects a lack of integrity and transparency on the part of YU Company. I urge others to exercise extreme caution before entering into any agreements with this provider
Date of experience: June 10, 2025
