YÜ
Yü Energy
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Spoke with Ellis Greaves with regards…
Spoke with Ellis Greaves with regards to a complaint made, the complaint was made morning of 11th June spoken to Jake who noted everything I said down, the process was explained thoroughly by Jake, an agent would be appointed and to expect contact from the agent to discuss in further detail. Within half an hour I had spoken to the agent and the issue was resolved. I couldn't believe this had happened and expected to have had to wait a few days, I was extremely impressed with the service I was provided by Ellis and also Jake as the notes taken and passed on were exactly how I have initially explained. Thank you both you were knowledgeable and professional with this issue which is resolved.