Yü Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
BLATENT LIES TOLD TO ME They wanted to switch me over to a PAYG meter, which I didn't want. They said they were doing it on a Friday so on Thursday had a one and a half hour conversation with someone that cut off at 5.01pm because the office shut, Next morning I spoke to someone and they guaranteed me my meter would not switch over, and literally did whilst on the phone to him. LIVID
This review is solely to note the exceptional customer service from Yu colleage Ritica. I had a number of major issues on my account, primarily arising from the need to switch over the contract from my recently passed away father to my name. Ritica went above and beyond to resolve the complex problems on the account. Her commercial and management IQ was far above my expectations and a guiding light in what was a difficult situation to manage. I note that this was after several bad experiences with Yu's billing system and other confused customer service agents.
After signing a 3 year contract with Yu, they inexplicably changed my meter to PAYG, even though they had billed me for electricity & there was a DD in place. Yesterday, during lunch & at our busiest period, the electricity was disconnected. We had to close our premises as we could not trade. After a 50 minute wait, I was told I would have to top up, which I did. The following day, the credit ran out as most of it had been used to pay the bill which is on DD. Again no electricity & I’m currently waiting to speak with someone. So far I’ve been waiting 45 minutes
Our Sales Advisor, Demetrius, made the whole renewal process easy.
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Absolutely awful company!! Avoid this outfit like the plague, dont answer calls, messages or emails. Ignore complaints and will stop you from terminating the contract. sign up with this company and you will regret the decision you or your broker made. I wish I could terminate and get out and even pay the early exit fee but they won't answer and have stopped my switch!!! And in addition, if you want to see real and accurate reviews go to google reviews rather than here :-)
Date of experience: June 16, 2025
US
AVOID AT ALL COSTS We have been out of contract with for over a year. They have rebilled us for old energy usage and are now ignoring all emails about getting a £5k refund back. If you are trying to get money back, they will hold off of this and avoid giving it back to you until you threaten to raise a complaint.
Date of experience: June 16, 2025
US
Awful Company – Avoid at All Costs I’ve had nothing but terrible experiences with this company. The customer service is appalling — unhelpful, slow, and dismissive. I’ve already won two cases against them through the Ombudsman, and I’m currently pursuing a third complaint. I’m counting down the days until my contract ends. Avoid getting tied into anything with them if you can — it’s not worth the stress.
Date of experience: June 14, 2025
If for any reason you don't have your account number YU energy wll ghost you. Block you out of on-line chat, force you to use a long distance call. Yu has no 0800 or 0300 numbers only a Nottingham number. Then they take an age taking our round and around the Mulberry Bush until you get to a human who says he can only email! Meanwhile Yu energy keep sending emails to install a smart meter, even send an engineers without notice to install a smart meter when there is already one installed! Duh! No wonder the UK's productivity has stagnated
Date of experience: June 13, 2025
Kathleen in the change of tenancy team was a pleasure to deal with! She acted extremely fast and customer was over the moon! Thank you again !
Date of experience: June 13, 2025
Been trying to get in touch with company for weeks, they fitted a smart meter and cut us off. We have had no power for months. They dont reply to emails, the chat facility says it doesnt understand and the waiting time for calls is excessive. If someone from this company reads these please could you help??
Date of experience: June 13, 2025
Yu Energy is totally Fraud. It’s very hard to get hold of the customer service. There is no complaint system. It’s totally rip off. I hire a solicitor now and going to take them to court. My solicitor filed a case in small county court. Let the court will decide who is right and who is wrong . Asked £3300 for three months bill . Let see you in court and they have to pay for my solicitor cost. Never ever get contract with them . The company is totally fraud. Dr Ayazul Haq
Date of experience: June 12, 2025
Raised a complaint with operator and 6 days later still no response. Was told I would receive a case number. Instead they went ahead and charged me over £1,000 and no bill or explanation received. What is more upsetting is that they ask you to give them a good review before they will help and help is yet to come
Date of experience: June 12, 2025
YU cost us a lot of money, not telling our old suppliers we have switched to them. Also won't answer the phone, not replying to our emails from days ago. The annoying thing is, the old suppliers answered the phone for me to cancel there services. Very frustrating for a small business.
Date of experience: June 12, 2025
