Yü Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
BLATENT LIES TOLD TO ME They wanted to switch me over to a PAYG meter, which I didn't want. They said they were doing it on a Friday so on Thursday had a one and a half hour conversation with someone that cut off at 5.01pm because the office shut, Next morning I spoke to someone and they guaranteed me my meter would not switch over, and literally did whilst on the phone to him. LIVID
This review is solely to note the exceptional customer service from Yu colleage Ritica. I had a number of major issues on my account, primarily arising from the need to switch over the contract from my recently passed away father to my name. Ritica went above and beyond to resolve the complex problems on the account. Her commercial and management IQ was far above my expectations and a guiding light in what was a difficult situation to manage. I note that this was after several bad experiences with Yu's billing system and other confused customer service agents.
After signing a 3 year contract with Yu, they inexplicably changed my meter to PAYG, even though they had billed me for electricity & there was a DD in place. Yesterday, during lunch & at our busiest period, the electricity was disconnected. We had to close our premises as we could not trade. After a 50 minute wait, I was told I would have to top up, which I did. The following day, the credit ran out as most of it had been used to pay the bill which is on DD. Again no electricity & I’m currently waiting to speak with someone. So far I’ve been waiting 45 minutes
Our Sales Advisor, Demetrius, made the whole renewal process easy.
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yuenergy.co.uk1,000 total • Write a review
The customer service is very support
Date of experience: October 2, 2024
Customer Service has been very helpful and supportive, especially a gentleman called Ryan.
Date of experience: October 2, 2024
US
Great customer service! Was handed over to YU from one of the dodgy big six. Was on the phone for about 30 minutes with Mohamed Jak, he was so helpful and gave me a lot of confidence in YU's customer service and promise to work out what went wrong with our previous suppliers
Date of experience: October 2, 2024
US
Unable to get through on the 'phone after it ringing for 30 minutes so started an online chat in the meantime. That was answered after about 20 minutes by person called Chand M. They 'listened' to what I had to say re the problem I was having and responded accordingly with, what seemed like, a real willingness to help. Time will tell but could not fault the operator
Date of experience: October 2, 2024
US
Using them but wish I never did, every day multiple times a day ringing to box a smart meter in... However already got one booked in how get they not even see this on their own system. Harassment & terrible service hardly any apology for this as well almost seemed they found it funny.
Date of experience: October 2, 2024
Chand was very helpful and solved my issue
Date of experience: October 2, 2024
