Yorkshire Water Reviews

Amazing service and my enquiry was dealt with no problem, had a bill issue but was swiftly done also the advisor was pleasant and polite. Can't ask for more 😊

Amazing customer service

The lady was nice and helped me sort out my payment quickly and efficiently

The lady on the phone was so lovely

Jeanette was the best customer service rep I’ve ever spoken too. Calm, collected, such a nice lady. Assisted with all my issues and sorted a plan that doesn’t affect my credit. Thank you Jan

Great customer service and support. Everything sorted within about 10 mins

My account was in credit and Yorkshire water is in the process of refunding me of my money.

Claire was extremely helpful and took the time to fully understand my situation. She handled the call with professionalism and care, and went the extra mile to find the best solution. Her support was much appreciated.

The experience was great, it wasn’t as expensive as I thought it would’ve been, the customer service is very well efficient, response is quick and easy that’s what most customers want; the speaker is very well composed and friendly and you’re doing it right, not much I can say but thank

Apart from a delay in answering my call, Yorkshire water and specifically their agent Ryan, were brilliant to deal with. Ryan was polite, professional, knowledgeable, friendly and very thorough. He answered all my questions, made sure I was happy and left me feeling valued as a customer. I must say Yorkshire Water customer services do a brilliant job.

Answered really quickly, said possible 12 mins wait time on website but only waited 2 mins max for someone to answer. Problem was resolved really quickly and had it explained a clear manner.

Quick and efficient service, Nikki is very helpful and polite.

Friendly and efficient provision of information ☺

A gruelling experience from having a new meter installed and then 2 years lapsed, before Yorkshire Water realised it had never been registered to my house. I still received bills and paid them, but because of 2 years of leakage my bill ran into thousands of pounds. What followed was a very stressful period of dealing with the utmost incompetence and lack of communication. I was accused of being abusive, when I was really tearing my hair out. Then finally, 5 months in, there were a couple of operatives that listened and assisted in resolving the situation. A big shout out to Those operatives and the lads at Morrisons Utilities that did an excellent repair and tidy up. I've given three stars. One for the organisation and two for the operatives that showed some common sense and worked to help with my problem. I do hope that I never gave to deal with Yorkshire Water, ever again.

I was concerned about a 'blip' in my consumption. This was quickly resolved to my satisfaction.

Lady i spoke to was Meg and she was lovely and very kind and helpful

Lisa was friendly and very helpful. Problem solved efficiently.

The Yorkshire Water staff member I spoke to on the phone was very helpful and gave me a clear answer. I'm now waiting for their decision, which should come within 5 working days. Great, thanks

Courteous professional service. Highly delighted.