Friendly and professional advisor
Friendly and professional advisor

10 months ago
How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses... See more
10 months ago
Dealt with care very professional with a lot of patience
10 months ago
I really like how easy it was to set up a new account
10 months ago
Your agent Aasam was very kind and helpful.
Friendly and professional advisor
Amazing service and my enquiry was dealt with no problem, had a bill issue but was swiftly done also the advisor was pleasant and polite. Can't ask for more 😊
Amazing customer service
The lady was nice and helped me sort out my payment quickly and efficiently
The lady on the phone was so lovely
Jeanette was the best customer service rep I’ve ever spoken too. Calm, collected, such a nice lady. Assisted with all my issues and sorted a plan that doesn’t affect my credit. Thank you Jan
Great customer service and support. Everything sorted within about 10 mins
My account was in credit and Yorkshire water is in the process of refunding me of my money.
Claire was extremely helpful and took the time to fully understand my situation. She handled the call with professionalism and care, and went the extra mile to find the best solution. Her support was much appreciated.
The experience was great, it wasn’t as expensive as I thought it would’ve been, the customer service is very well efficient, response is quick and easy that’s what most customers want; the speaker is very well composed and friendly and you’re doing it right, not much I can say but thank
Apart from a delay in answering my call, Yorkshire water and specifically their agent Ryan, were brilliant to deal with. Ryan was polite, professional, knowledgeable, friendly and very thorough. He answered all my questions, made sure I was happy and left me feeling valued as a customer. I must say Yorkshire Water customer services do a brilliant job.
Answered really quickly, said possible 12 mins wait time on website but only waited 2 mins max for someone to answer. Problem was resolved really quickly and had it explained a clear manner.
Quick and efficient service, Nikki is very helpful and polite.
Friendly and efficient provision of information ☺
A gruelling experience from having a new meter installed and then 2 years lapsed, before Yorkshire Water realised it had never been registered to my house. I still received bills and paid them, but because of 2 years of leakage my bill ran into thousands of pounds. What followed was a very stressful period of dealing with the utmost incompetence and lack of communication. I was accused of being abusive, when I was really tearing my hair out. Then finally, 5 months in, there were a couple of operatives that listened and assisted in resolving the situation. A big shout out to Those operatives and the lads at Morrisons Utilities that did an excellent repair and tidy up. I've given three stars. One for the organisation and two for the operatives that showed some common sense and worked to help with my problem. I do hope that I never gave to deal with Yorkshire Water, ever again.
I was concerned about a 'blip' in my consumption. This was quickly resolved to my satisfaction.
Lady i spoke to was Meg and she was lovely and very kind and helpful
Lisa was friendly and very helpful. Problem solved efficiently.
The Yorkshire Water staff member I spoke to on the phone was very helpful and gave me a clear answer. I'm now waiting for their decision, which should come within 5 working days. Great, thanks
Courteous professional service. Highly delighted.
Based on analysis of 33 reviews rated 1-2 stars for Yorkshire Water
“How on earth can Yorkshire Water possibly believe they are a good company”
“Only got a meter 3 months ago used next to no water and been ripped off for other charges”
“Used their call back service three times to complain about abuse of the Direct Debit Agreement but received no reply...”
“Just paid my bill”
“No contact as of yet regarding setting account”
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Yorkshire Water is a utility company that provides essential water and wastewater services to residential and commercial customers in the Yorkshire region. The company is committed to delivering safe, reliable water supply and effective wastewater management, ensuring the health and well-being of the communities it serves. Yorkshire Water offers various customer services, including online bill payments, support for moving home, and priority services for those in need of additional assistance. In addition to its core services, Yorkshire Water engages in initiatives aimed at promoting water conservation and sustainability. The company actively informs customers about water-saving tips and provides resources for reporting issues in their area. With a focus on long-term planning and performance, Yorkshire Water strives to enhance its operations and service delivery over the next 25 years, addressing the evolving needs of its customer base.
Yorkshire Water receives high praise for its customer service, with many reviewers highlighting the helpfulness and professionalism of the staff. Consumers appreciate the ease of setting up accounts and resolving inquiries, often noting the courteous and efficient assistance provided by agents. However, some customers express frustration over significant increases in their bills, with complaints about excessive charges, particularly for those on the Watersure scheme. Additionally, concerns about water leakage and pollution issues have been raised, indicating that not all aspects of the service meet expectations. Despite these criticisms, the overall sentiment remains largely positive, with many satisfied with the service quality. Overall, Yorkshire Water is viewed favorably, though there are areas needing improvement.
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