Yorkshire Water Reviews

Disgusting company. We moved hopuse in February, informed them of what was happening. Everything went smoothly, direct debit payment changed, no problem. Then I get a bill in May saying I owe them £25. Went onto my account online, it says I'm in credit. Rang them, turns out I had £25 balance to pay from the old address. No problem, paid it straight away. Then I see my credit score has plummeted - due to YW putting a late payment note on my file. rang them, they couldn't have cared lesss. They say they sent 5 letters and an email with a read receipt asking for payment. Absolute and utter nonsense. I never delete emails, I have them going back 5 years and no email from them is there. No letters recieved whatsoever except for the last one, despite them saying they had been. They will not remove the late payment notice, seriously impacting my ability to now get a home improvement loan which was desperately needed for the new house, and what we were counting on. They have the ability to remove the late payment charge, but won't. They take absolutely no consideration of the fact I've been paying them for years without a single issue. They are perfectly happy to ruin my credit rating for 6 years because of a paltry £25 bill that was paid as soon as I was aware of it. Appaling. I only wish I didn't have to use them for water.

Resolved my problem and very understanding thank you

Very easy to notify a change of occupancy. I can honestly say YW have nailed it. I have been switching tenants and ownership for 35 Years and there are utility companies that just make it extremely hards work. Note I live in Australia so online switching etc is a high priority

Excellent service resolved the problem straight away and gave me helpful information

Had a quick response and was very helpful in looking into the situation.

Very helpful and friendly service. Resolved my query clearly and added an extra free cover to my account that i didn’t know was available. Very pleased with the service.

Customer service was excellent, all my questions about my bill were explained clearly and thoroughly. First class service from Yorkshire Water. Thank you

Thanks very much

After waiting several minutes and getting through to a representative to query my bill I was cut off and had to go through the queueing experience again. However, this time they were able to see the reason why my consumption in the last quarter had dramatically increased as a result They have adjusted my bill in line with my previous quarters bills rather than taking this one months exception as the norm.

The operative was very easy to speak to and understood my situation and dealt with it very professionally and put me on a better tariff until my water meter can be fitted.

Helpful and friendly when contacted for help with issues.

It's great experience for Yorkshire water too good and helpful and listen carefully my problems and solve it thank you very much Yorkshire water

Requested a water metre. After a visit from a Yorkshire Water technician we were told this was not possible as we live in an end Victorian terrace that shares water supply. I contacted Yorkshire Water who assessed our provision and amended our account accordingly. Swift and professional.

Great service lovely lady.

We used and paid for parking at Thrusscross reservoir but received an invoice from Minster Baywatch parking. They seem to be a company that Yorkshire Water have instructed to patrol their car parks. I rang Yorkshire Water and spoke to Abdul on the 16th of April who promised to put it right, but nothing happened, and now I'm being told by Yorkshire Water that they won't help me and they don't know how to contact Minster Baywatch? Now I am getting debt collection letters from Minster Baywatch and I have no contract with them. This is all incredibly stressful.

I am in the process of having a water meter installed. Easy process so far including contacting staff who were informative and friendly. Yorkshire Water has reduced monthly payments from £121 (I usually pay that amount monthly for 8 months) to £19 even before the meter has been installed and backdated from April. So far so good.

for me they couldn't have done anything better excellent all round

For once some one who new what they were doing, could not complain about the customer service very efficient and new what they were doing. Very pleased with the experience.

Always keen to help and resolve issues - 10 out of 10 for customer service 👍 Thank you!