10 months ago
How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses... See more
10 months ago
Dealt with care very professional with a lot of patience
10 months ago
I really like how easy it was to set up a new account
10 months ago
Your agent Aasam was very kind and helpful.
I spoke with someone who listened carefully, was polite and resolved my issue without any hassle. She explained things clearly and checked that I understood everything before we ended the call. Best of all, I didn’t have to wait long for someone to take my call, which is rare these days.
Claire very helpful, knowledgeable, friendly got the job done hustle free
Claire listened and was very helpful
Good service
This company Listen us very carefully and resolve the issue quickly.
The gentleman to whom I spoke was extremely helpful, fully explained what was the best course of action was going to be and made sure that I was in agreement. I should add that, every time I have contacted Yorkshire Water, I have found the people I have spoken to are polite and extremely helpful.
I had a problem in that YW had not sent an Annual Review and had stopped taking Direct Debits for three months. The agent I spoke to took the time to get to the root of the problem and came up with a satisfactory outcome. Many thanks.
Yorkshire Water helpline is excellent. They answer the phone and deal with things quickly and efficiently.
First class service. Staff are always courteous, friendly and helpful. It's lovely to be able to communicate with real people instead of robots.
Fab customer service, really helped out during a difficult time. Very quick to resolve issue and make available support for our situation.
Easy pleasant people on phone nothing was too much trouble
Janette was helpful patient and understanding and explained everything thoroughly
The worst company I’ve ever had to use. Promise the world and believe absolutely nothing. My water pressure isn’t much better than a third worlds but yet it’s ok at the hydrant - all they care about. Unable to shower at home and customer services book appointment after appointment for them all the canx last min. Honestly - if I had any other option I’d be there instantly.
Contacted them via messenger and they were very quick to get back to me. The customer service was brilliant by Nikki thank you. I hope the problem can be resolved.
I had a query from a high bill following a leak iny home. Yw dealt with this quickly and offered me a refund
The man who I spoke to on the phone was very professional, friendly and helpful.
Really lovely operator knows her stuff polite patient have ear problem .knowledgeable professional stress free
Everything is fine Thank you
The lady I spoke to was very helpful polite..
The customer service advisor was fantastic very helpful great that’s all I can say
Based on analysis of 33 reviews rated 1-2 stars for Yorkshire Water
“How on earth can Yorkshire Water possibly believe they are a good company”
“Only got a meter 3 months ago used next to no water and been ripped off for other charges”
“Used their call back service three times to complain about abuse of the Direct Debit Agreement but received no reply...”
“Just paid my bill”
“No contact as of yet regarding setting account”
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Yorkshire Water is a utility company that provides essential water and wastewater services to residential and commercial customers in the Yorkshire region. The company is committed to delivering safe, reliable water supply and effective wastewater management, ensuring the health and well-being of the communities it serves. Yorkshire Water offers various customer services, including online bill payments, support for moving home, and priority services for those in need of additional assistance. In addition to its core services, Yorkshire Water engages in initiatives aimed at promoting water conservation and sustainability. The company actively informs customers about water-saving tips and provides resources for reporting issues in their area. With a focus on long-term planning and performance, Yorkshire Water strives to enhance its operations and service delivery over the next 25 years, addressing the evolving needs of its customer base.
Yorkshire Water receives high praise for its customer service, with many reviewers highlighting the helpfulness and professionalism of the staff. Consumers appreciate the ease of setting up accounts and resolving inquiries, often noting the courteous and efficient assistance provided by agents. However, some customers express frustration over significant increases in their bills, with complaints about excessive charges, particularly for those on the Watersure scheme. Additionally, concerns about water leakage and pollution issues have been raised, indicating that not all aspects of the service meet expectations. Despite these criticisms, the overall sentiment remains largely positive, with many satisfied with the service quality. Overall, Yorkshire Water is viewed favorably, though there are areas needing improvement.
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