Efficient and friendly service as…
Efficient and friendly service as always. This service sets the standard for others to aspire to.

10 months ago
How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses... See more
10 months ago
Dealt with care very professional with a lot of patience
10 months ago
I really like how easy it was to set up a new account
10 months ago
Your agent Aasam was very kind and helpful.
Efficient and friendly service as always. This service sets the standard for others to aspire to.
Absolutely excellent customer care person. Resolved everything quickly, easily and with humour. A great experience.
Customer service is perfect and the engineer I discussed with is also sound, we booked an appointment to look at how to resolve the issue.
The lady was kind and pleasant,really helpful
Excellent customer service overall.
Reported an issue where there was no water in the whole apartment block. They responded quickly and resolved the problem within an hour, then called back to ensure it was fixed.
Good Customer Service, got everything done what was needed with no Complications, I am Happy with everything, Thankyou
Sarah was very easy to talk to, dealt with my enquiry with excellent efficiency, she's a credit to the company. 😊
Polite phone staff. Jeannette sorted my account instantly.
Was struggling with last 2 payments Claire sorted it out for me am so happy and appreciated what she did for me to ease the worry and stress of getting into debt thank you Claire
I spoke with a Yorkshire Water representative today (Meg) who was extremely helpful, knowledgeable. The phone call was a pleasure, and I have had my query answered in no time. I had my quandary fixed. Thankyou 10/10 for service
Great service and professional service.
The Yorkshire water sorry lovely for forgetting your name but she was lovely. IM not the best on phone because I have mental health. And find it hard to get things out, but she put me at. He's, I'm very pleased with the service I got. I know it flair, by next month. Everything will be resolved. I just want the debt, that's on my credit. That shouldn't be there off and she put me at ease and let me know that it would be sorted
Spoke to drew today. Took the time to explain my query and made my mind be at ease. A credit to the company’s thanks again drew have a great day👌
I called to request a water meter and my call was answered swiftly and efficiently
There was a costly mistake on my bill due to a system error. I phoned and spoke to a patient, kind and caring lady who resolved the issue very quickly. I received a new bill via email within a few hours. Great service!
I called Yorkshire water today to with some issue's regarding my future bills the representative I spoke to was very polite and professional at all times. My query was sorted out on the 1st call so I'm happy to say that Yorkshire Water are a company that really do listen to their customers and put their welfare 1st
My enquiry was dealt with efficiently, promptly and in friendly manner.
Always pleasant to talk to and sort your problem promptly.
Gentleman was very polite and helpful and dealt with my enquiry super quick great customer service!!!
Based on analysis of 33 reviews rated 1-2 stars for Yorkshire Water
“How on earth can Yorkshire Water possibly believe they are a good company”
“Only got a meter 3 months ago used next to no water and been ripped off for other charges”
“Used their call back service three times to complain about abuse of the Direct Debit Agreement but received no reply...”
“Just paid my bill”
“No contact as of yet regarding setting account”
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Yorkshire Water is a utility company that provides essential water and wastewater services to residential and commercial customers in the Yorkshire region. The company is committed to delivering safe, reliable water supply and effective wastewater management, ensuring the health and well-being of the communities it serves. Yorkshire Water offers various customer services, including online bill payments, support for moving home, and priority services for those in need of additional assistance. In addition to its core services, Yorkshire Water engages in initiatives aimed at promoting water conservation and sustainability. The company actively informs customers about water-saving tips and provides resources for reporting issues in their area. With a focus on long-term planning and performance, Yorkshire Water strives to enhance its operations and service delivery over the next 25 years, addressing the evolving needs of its customer base.
Yorkshire Water receives high praise for its customer service, with many reviewers highlighting the helpfulness and professionalism of the staff. Consumers appreciate the ease of setting up accounts and resolving inquiries, often noting the courteous and efficient assistance provided by agents. However, some customers express frustration over significant increases in their bills, with complaints about excessive charges, particularly for those on the Watersure scheme. Additionally, concerns about water leakage and pollution issues have been raised, indicating that not all aspects of the service meet expectations. Despite these criticisms, the overall sentiment remains largely positive, with many satisfied with the service quality. Overall, Yorkshire Water is viewed favorably, though there are areas needing improvement.
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