Yorkshire Water Reviews

Drew helped me today with a few questions I had about the price increase of my annual bill. He was very helpful and professional.

The person took care of everything

Very helpful. I now have water support which is a great help.

I rang on the Freephone number and spoke to a very pleasant young man who was so helpful. He advised me what to do clearly and succinctly, no waffle! Thank you Harris!

Yorkshire water customer service is excellent. Helpful professional staff. Not long to wait when phoning.

Phoned customer service today with a bill query and received a fairly prompt answer with great customer service. My query and issue was quickly resolved, so thank you

Dealt with very quickly and professionally

The lady I spoke too was very helpful and dealt with the situation an illness I have which makes me more dependent on water usage sorted my bill out and put me on a priority list also got a discount with being on benefit.

I called after receiving a huge bill due to an unknown water leak. From the start I was offered clear advice and help. It was clear that everyone I spoke with wanted to help resolve my problem. Vicky, Ryan and Steven are all a credit to the organisation. They made what could have been a very stressful time an easy resolution process. 5 star customer service. Thank you!

Great staff, both professional and empathetic but their efforts marred by a poor telephone answering system.

Happy friendly staff nothing too much trouble 👍

I wanted to discuss why my bill had risen a lot since last year.Claire in Bills Dept was very helpful, she reviewed our usage over last 2 years, discussed our daily usage, any changes etc. Advised us how to check for leaks as we had a water meter. By end of conversation I could see why our usage may have risen and had ideas on how to reduce it. Claire was professional, friendly and helpful, everything you want when you have a query

My advisor was amazing, friendly and helpful

Nice polite customer service agent, sorted in plain English consice and quickly.

I got the right answers to the questions I asked and they were helpful.

The effort that the Yorkshire water phone advisors went through, meant I made a massive saving on my water bill, which is a huge relief. They were polite, very helpful and understanding

Unacceptable Service and Ongoing Neglect I’ve never felt so ignored and mentally drained by a company. Yorkshire Water flooded my business, and four months later, the claim is still unresolved. Communication has been practically non-existent — I’ve been chasing them constantly, only to be avoided and given no clear answers. The mental toll this has taken is immense. I expected professionalism, but have received nothing. Completely unacceptable

It was so pleasant chatting with the representative where helped with my issue. Thank you 🙏👍

I spoke to a lady called Emily who was very polite, professional, understanding and knowledgeable. Emily resolved my query quickly and fully. Thank you.