Don't ship out won't cancel either
Ordered in stock item over a week ago for big birthday still no despatch won't cancel order keep saying will be despatched. Contacted several times always get same AI STYLE ANSWER.

Zavvi is an online retail platform specializing in pop culture merchandise, including collectibles, steelbooks, and a wide range of TV and movie-related products. The company caters to enthusiasts of film, television, and gaming, offering exclusive merchandise that appeals to collectors and fans alike. Customers can find limited-edition items, stylish clothing, and unique homeware that reflect their interests and passions. With a diverse selection of products, Zavvi serves a broad audience ranging from casual consumers to dedicated collectors. The platform features popular brands and franchises, providing fans with access to sought-after merchandise and unique collectibles. Zavvi aims to be a one-stop shop for pop culture enthusiasts looking to enhance their collections or find the perfect gift for fellow fans.
Zavvi receives high praise from customers for its easy-to-navigate website and quick delivery, with many noting the excellent prices and great selection of items. Reviewers appreciate the straightforward checkout process and the option for buy now, pay later, enhancing their shopping experience.
Many express satisfaction with the quality of products received, often highlighting the fantastic deals available. However, some customers report issues with order fulfillment, citing delays in shipping and difficulties in canceling orders. These complaints indicate a need for improvement in customer service responsiveness. Overall, Zavvi is well-regarded for its value and efficiency, despite some logistical challenges. The sentiment leans positively, reflecting a generally favorable shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Better prices and offers when compared to other selers”
“Ordered in stock item over a week ago for big birthday still no despatch won't cancel order keep saying will be despa...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Zavvi is #3 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 4.4).
60 reviews of Zavvi. Filter by what matters to you.
Ordered in stock item over a week ago for big birthday still no despatch won't cancel order keep saying will be despatched. Contacted several times always get same AI STYLE ANSWER.
Still waiting for my item to be dispatched. Still days processing. I'm on day 5 now. Staff are useless as you don't even get a response until days later. I'm pretty sure they do this deliberately.
I've placed a few orders for things that are showing as in stock, waited literally weeks, messaging to ask where my order is only to get excuses, and eventually waited so long that I've just had to cancel my order. They show they are selling things that they clearly don't have access to. They're a joke company and not professional whatsoever.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
"Unfortunately, due to an unforeseen supplier allocation issue, we have not received sufficient stock to fulfil all customer orders for this release. As a result, we regret to inform you that your order has been cancelled." Just got this months after pre-ordering. No compensation of any kind, just informed me that my order is now cancelled. Never going to order there again, will take my business to more serious actors that care about their customers.
I pre-ordered the Blade Runner, V for Vendetta, Enter the Dragon and Goonies steel books as soon as they became available to do so in May. I've just received a message today(26/08/25) that my entire order has been cancelled due to allocation issues - this is a few days after the release, giving me no chance to get them elsewhere. I should also rate myself 1 star for trusting Zavvi again to fulfil a pre-order - this is my third or fourth time!
Edited my post My order didn’t arrive, had to message on a portal which provides very slow replies. Completed a failed delivery disclaimer hoping for a quick resolution and not, I am in limbo no item and the item being £160 had to replace this!!! I understand they need to investigate but the slow replies via a portal is frustrating won’t be using them again Update They now state I’m not getting my money back, even tho and I quote - Royal Mail have initially advised that their records show the parcel as delivered, and the GPS scan matches your property. However, we have highlighted to them that: The delivery photo shows the parcel left outside, not handed to you. The tracking record states the parcel was “signed for” by yourself, when you confirm no signature was given. No Safeplace was authorised on your account, meaning the delivery should not have been left unattended. AVOID THIS COMPANY AT ALL COSTS FOLKS
Zavvi is an online retail platform specializing in pop culture merchandise, including collectibles, steelbooks, and a wide range of TV and movie-related products. The company caters to enthusiasts of film, television, and gaming, offering exclusive merchandise that appeals to collectors and fans alike. Customers can find limited-edition items, stylish clothing, and unique homeware that reflect their interests and passions. With a diverse selection of products, Zavvi serves a broad audience ranging from casual consumers to dedicated collectors. The platform features popular brands and franchises, providing fans with access to sought-after merchandise and unique collectibles. Zavvi aims to be a one-stop shop for pop culture enthusiasts looking to enhance their collections or find the perfect gift for fellow fans.
This profile hasn't been claimed by the business owner.