Adam and Jamie, Wessex install team
Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks
4.6
Excellent
738 reviews
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Review summary
Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Thank you to Jamie and Brandon
Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.
Very quick and efficient installation…
Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks
Team 3 great
Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀
Company details
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Contact info
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Website
www.wessexinternet.com
All reviews
738 total • Write a review
Showing 671 - 680 of 734 reviews
L
Loulou
US
Very helpful and quick to get back to me..
I had some issues with my internet but a quick call and it was sorted out, spoke to a lovely man called Ben Young and he was amazing, good communication, he guided me through some steps that were easily understood, all I can say is it wasn't painful like some other companies I have delt with over the years. I thank you Ben it was a pleasure. Highly recommend this company.
Date of experience: July 28, 2023
SF
I have recently moved to Wessex for my…
I have recently moved to Wessex for my broadband. My initial contact with sales was good, and the installation process was very good. The broadband lives up to expectations and I am very happy with the product. I did have a small issue with the reception in my upstairs bedroom. After a call to customer support I was highly impressed with the service provided. Ben from technical support managed to sort out the issue very quickly, and “ Nothing was too much” trouble. I would definitely recommend Wessex internet Thank you
Date of experience: July 14, 2023
KJ
10/10 from me
10/10 from me - took a little while longer to get our village connected - but all the guys were great - all the work they did was neat and tidy and the internet is just AMAZE-BALLS-FAST - thanks Wesex Internet
Date of experience: July 14, 2023
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.chris
US
Road closure
Hi I am amazed at the quick response I had about a situation I had which was nothing to do with the internet itself but with work they were doing on the roads. The response was immediate, problem solved even to the extent that Luke, transport manager, came round to my house to apologise. I wish all companies would take a leaf out of their book. Thanks again and 5 gold stars for customer service.
Date of experience: July 12, 2023
F
Fiona
US
Ben the technician
Ben the technician, who helped me on the phone, was honestly the nicest, most patient person I have ever had help from. He obviously realised I hadn’t a clue and clearly guided me through a reboot of my internet. Wessex Internet is first class in every way. Thank you
Date of experience: July 7, 2023
jg
I've been trying to have Internet with…
I've been trying to have Internet with them since February. We are now in June. They have sent the contractor engineers home 3 times to try to sort out the connection, but still nothing. The engineers say they now what the problem is, but Wessex internet says they are still investigating. The person I talked to didn't give an F. At the end of the day, it is not their problem. I understand.
Date of experience: June 28, 2023
MP
Excellent Support From The Excellent Technician Billy
We currently have wireless internet which was unstable and then stopped all together recently. Having telephoned and reported it frontline support did the usual restart the router, etc. which I had already done. I was then told that a technician would call back, within 15 minutes I had the call. At the other end of the phone was Billy who turned out to be absolutely brilliant. Knew what he was talking about, interested, determined, understood that our livelihood's relied on the internet and got us back online within another 15 minutes by doing adjustments his end. I cannot praise Billy enough having previously been used to support people just telling you excused and not really being bothered or capable. The 5 stars are for Billy's service, would be 4 stars otherwise due to below. My only gripe with Wessex Internet is that the previous failure occurred on a Friday and as far as we could find out no telephone cover over the weekend! Although I had sent a help ticket through app that was not actioned until the Monday.
Date of experience: June 21, 2023
NL
Always patient
Despite having to chase a return call to help solve our issue I always find the technicians and phone support people at Wessex internet VERY helpful. Always patient and try to do their best to help resolve any difficulties. Thank you
Date of experience: June 20, 2023
h
The Worst Company in the UK
Our internet suddenly stopped working, and our connected internet landline - and they told us, literally, there was nothing they could do and we would have to switch to another provider. This took two weeks to do. Meanwhile we could do no work from home nor earn our living. Just terrible, the worst customer service I have ever known from any company.
Date of experience: June 12, 2023
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