Wessex Internet
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Excellent Support From The Excellent Technician Billy
We currently have wireless internet which was unstable and then stopped all together recently. Having telephoned and reported it frontline support did the usual restart the router, etc. which I had already done. I was then told that a technician would call back, within 15 minutes I had the call. At the other end of the phone was Billy who turned out to be absolutely brilliant. Knew what he was talking about, interested, determined, understood that our livelihood's relied on the internet and got us back online within another 15 minutes by doing adjustments his end. I cannot praise Billy enough having previously been used to support people just telling you excused and not really being bothered or capable. The 5 stars are for Billy's service, would be 4 stars otherwise due to below. My only gripe with Wessex Internet is that the previous failure occurred on a Friday and as far as we could find out no telephone cover over the weekend! Although I had sent a help ticket through app that was not actioned until the Monday.