Adam and Jamie, Wessex install team
Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks
4.6
Excellent
738 reviews
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Review summary
Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Thank you to Jamie and Brandon
Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.
Very quick and efficient installation…
Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks
Team 3 great
Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀
Company details
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Contact info
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Website
www.wessexinternet.com
All reviews
738 total • Write a review
Showing 661 - 670 of 734 reviews
AK
Wessex Internet technical support
Ben Young in technical support has just done a fantastic job sorting out printer problems, following our connection to fibre. He had all the technical knowledge but also talked me through the process in easy steps and happy to take as long as was needed to fix the problem.
Date of experience: August 31, 2023
CT
Everyone i spoke to was helpful and…
Everyone i spoke to was helpful and patient, polite and informative. It took a while but my issue was solved
Date of experience: August 22, 2023
RY
Very poor service
For a communications business the customer service support is below poor. We’ve been waiting for months to get connected in Yeovil Marsh and nobody replies to our emails. Update: 1 week later- They haven’t made contact!
Date of experience: August 18, 2023
DD
Excellent service from Toby
Excellent service from Toby. I am a pensioner who is not very technically savvy. Toby talked me through all the necessary checks to try and correct the fault with my Internet without making me feel stupid. He ordered a new router, which arrived within 48 hours, and the problem is solved. Great service from a great company with great Staff.
Date of experience: August 17, 2023
Hs
Great service! Called the office on a Saturday as our…
Called the office on a Saturday as our internet had dipped out overnight. Ben was able to guide us through all the steps to get us reinstated within 10 minutes! Great service and very happy teenagers for the weekend!!
Date of experience: August 16, 2023
MC
Don't expect any customer service from Wessex Internet Ltd !
It has proved impossible to get Wessex Internet Ltd to contact me as a customer, when they send out a stream of incorrect invoices. The accounts department will always say that they will call back today, tomorrow or whenever. In several weeks of trying to contact them, they never once called back. The sales team seem to be the only staff who actually exist. Having thankfully cancelled my contract, I have been sent a number of incorrect invoices demanding payment. The account was fully paid up and incorrect invoices still arrived by email, along with yet more promises to call back when challenged. Of course no call ever came. Thankfully I will never have to deal with them again !
Date of experience: August 10, 2023
SH
Very please with Wessex Internet
Very pleased with the service from Wessex Internet. Excellent, respectful and knowledgeable engineers.
Date of experience: August 10, 2023
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