Adam and Jamie, Wessex install team
Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks
4.6
Excellent
738 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Thank you to Jamie and Brandon
Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.
Very quick and efficient installation…
Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks
Team 3 great
Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.wessexinternet.com
All reviews
738 total • Write a review
Showing 731 - 734 of 734 reviews
A
Ash
US
Excellent broadband but even better technical and customer support
Broadband is probably one of those things you don't have a view about unless something goes wrong, which I guess is why a few people feel entitled to rant on Trustpilot. In my experience, Wessex Internet delivers incredibly reliable and high-speed service to my rural home. Over the last two years I've had complex technical requests (firewall settings for remote access), account requests (changing my billing plan back-and-forth a few times) and records requests. Every time I've contacted them, the Wessex Internet people have been competent, educated, and empowered to make decisions. It's a company run by actual human beings, not by flow charts and executives. I wish there were more companies like this one.
Date of experience: March 26, 2019
R
Ryan
US
50 Mbps is a lie! Poor connection, not worth the money.
Wessex Internet are great at communicating with you, until they have taken your money. I had Wessex Internet install a dish on the 22nd of January to use their 'wireless' service. Since then the service has been completely below standard. The service offers poor latency, and the 50Mbps they promise is a complete lie (for reference, I have run 3 speed tests over the past half an hour through different services that have given me no higher than 4.9Mbps download speed (literally less than a tenth of what I'm paying for). I have complained to Wessex Internet numerous times about the service, but all of my emails have been completely ignored. If you are considering this service; don't. Save your money and go elsewhere with a more reliable and trustworthy company.
Date of experience: February 23, 2019
BK
Best if you have line of sight to transmitter...
I live in the country and with standard provider we were getting 2.5 to 5 mbps on a good day and it dropped out regularly. Had dish installed by Wessex and now we average 30 mbps with 50 on a good day!. Paying the same as I was to BT.
Date of experience: October 22, 2018
CR
Check carefully
Ordered Wessex Internet after checking availablility in my area on their online map, ticked their box to confirm that I’d checked, carried on and set up direct debit and cancelled my other supplier only to be contacted by email to say that although I’m in the “green area” they can’t supply me with internet after all. Check very carefully before going with this company, the website is misleading, apparently they can only provide to certain areas within the green areas 😳
Date of experience: October 15, 2018
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.