Adam and Jamie, Wessex install team
Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks
4.6
Excellent
738 reviews
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Review summary
Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Thank you to Jamie and Brandon
Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.
Very quick and efficient installation…
Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks
Team 3 great
Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀
Company details
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Contact info
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Website
www.wessexinternet.com
All reviews
738 total • Write a review
Showing 51 - 60 of 734 reviews
CM
Really happy with the service provided…
Really happy with the service provided by Wessex internet and their staff members, the whole process has been straightforward and transparent throughout! Adam and Jamie finished the installation today and were professional and friendly! Charlie M
Date of experience: June 19, 2025
MF
Fast and professional
Great visit from Wessex Internet Garden Team 5 as they laid the fibre into our premises. Very fast, very professional and so tidy! Although they had to do a long run along our lawn, it's almost impossible to see where they have been. Fantastic job! Cheers lads!
Date of experience: June 19, 2025
DP
Internet for the future.
The whole process from start to finish was great, very easy to sort anything out, so very happy with everything.
Date of experience: June 18, 2025
CM
Very friendly and persistent sales team…
Very friendly and persistent sales team convinced us to switch. Very efficient installation. Unfortunately though our Internet performance is now much worse than it was with BT so we plan to switch back. Not the promised super fast broadband we expected.
Date of experience: June 18, 2025
CF
A most hard-working and helpful company…
A most hard-working and helpful company and the results look excellent. My only suggestion is: it would have been helpful to talk to a rep on site before the cable engineers came to fix the input box, as the input point was too distant from the optimal router position and the farthest corner of the house from my study. An interrnal cable, fixed by my son-in-law, solved the weakness and the system is now working well..
Date of experience: June 18, 2025
JB
John B
US
Ok now but some problems
Installation is now going well bu I have had problems. About 2 weeks after going live it stopped working and it took 4 days for some one to come out. I had a morning slot(for which I took a morning off). I called the office several times and was assured that he would be with me by 12.00. Engineer finally arrived around 2.00 and told me that he had been taken off my job by his manager because someone had called in sick. No one had the courtesy to let me know this. Problem was a poor connection in the outside box and was resolved in 10 minutes. I’ve also had trouble connecting an echo and I was eventually told to connect to the 2.5 ghz channel. This did resolve the issue but the first commissioning engineer said to only use 5g. I’ve also had a problem with the “landline” number as the automatic answering facility was cutting in before my own answering machine. Despite a long time on the phone and being assured that the facility had been disabled, it was still cutting in. I finally gave up and reduced the answering time on my machine which sometimes means that it cuts in before I can answer but at least it works after a fashion. Despite all this all the staff are courteous and try to do their best. There is obviously some lack of communication which is not ideal for a communication company.
Date of experience: June 18, 2025
ND
Poor WiFi strength, such a shame
Every step of the process was faultless and I now have super fast broadband. However, the range of the router is very poor compared to my Sky router. In fact half the range in my estimation. I called customer support and was told I had to purchase my own WiFi booster. I explained this was positioned as a premium service and the garden team said the strength of the WiFi signal would be tested in each room and boosters supplied FOC if the signal was weak. The response was they should not have said that since it is not a service we provide. I asked for it to be escalated to the tech team since it’s a shame the delivery of the solution fell at the last hurdle. I had to ask for a case number since none was given. I have not heard anything for over a week apart from an email requesting my first direct debit. So this is faster broadband which is great, and the increased cost compared to Sky is fine since the speed is better. However, the weak signal and how this has not been resolved has left me with a bad taste in my mouth. My mobile is 0774774104 if someone from Wessex Internet would like to discuss a solution. Nigel
Date of experience: June 18, 2025
M
Matt
US
Excellent service from start to finish
Excellent service from start to finish. What could of been a tricky installation became an easy and speedy install without any issues thanks to the knowledgeable install team. The only downside to the service is that the monthly cost is higher for most rural customers as there are no alternatives as competition.
Date of experience: June 18, 2025
DS
Easy to Deal with
When we moved to Dorset it made sense to use Wessex as they were the only ones who could give us the broadband we needed. However, they could not have been easier to deal with - from placing the order to installation it was a dream and all when they said they would do it. We have had no issues now it is installed and therefore no reason to contact them again but that’s obviously a good thing!!
Date of experience: June 18, 2025
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