Wessex Internet
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Ok now but some problems
Installation is now going well bu I have had problems. About 2 weeks after going live it stopped working and it took 4 days for some one to come out. I had a morning slot(for which I took a morning off). I called the office several times and was assured that he would be with me by 12.00. Engineer finally arrived around 2.00 and told me that he had been taken off my job by his manager because someone had called in sick. No one had the courtesy to let me know this. Problem was a poor connection in the outside box and was resolved in 10 minutes. I’ve also had trouble connecting an echo and I was eventually told to connect to the 2.5 ghz channel. This did resolve the issue but the first commissioning engineer said to only use 5g. I’ve also had a problem with the “landline” number as the automatic answering facility was cutting in before my own answering machine. Despite a long time on the phone and being assured that the facility had been disabled, it was still cutting in. I finally gave up and reduced the answering time on my machine which sometimes means that it cuts in before I can answer but at least it works after a fashion. Despite all this all the staff are courteous and try to do their best. There is obviously some lack of communication which is not ideal for a communication company.