Wessex Internet
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Poor WiFi strength, such a shame
Every step of the process was faultless and I now have super fast broadband. However, the range of the router is very poor compared to my Sky router. In fact half the range in my estimation. I called customer support and was told I had to purchase my own WiFi booster. I explained this was positioned as a premium service and the garden team said the strength of the WiFi signal would be tested in each room and boosters supplied FOC if the signal was weak. The response was they should not have said that since it is not a service we provide. I asked for it to be escalated to the tech team since it’s a shame the delivery of the solution fell at the last hurdle. I had to ask for a case number since none was given. I have not heard anything for over a week apart from an email requesting my first direct debit. So this is faster broadband which is great, and the increased cost compared to Sky is fine since the speed is better. However, the weak signal and how this has not been resolved has left me with a bad taste in my mouth. My mobile is 0774774104 if someone from Wessex Internet would like to discuss a solution. Nigel