Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

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S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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623 total • Write a review

Showing 51 - 60 of 619 reviews
K
5 out of 5 stars

Waves in Reading are excellent

Nick and team did a great job cleaning my very dirty car- inside and out yesterday I'm a gardener and a client today thought I had a new car!

Date of experience: April 4, 2025

CV
5 out of 5 stars

Tesco - Fareham

Had my car cleaned today. Quick, friendly and did a great job. It’s been about 18 months since last clean and it showed - they said they cleaned it 3 times and I believe them. It’s sparkling now thank you :)

Date of experience: April 4, 2025

bp
1 out of 5 stars

Booked on line at the Ipswich/Tesco…

Booked on line at the Ipswich/Tesco branch and was told £29 only to be told afterwards they required a further £6 in cash as my car was dirtier than normal?? Had a small amount of dust on the outside and was clean inside!! Complete rip off and will not use again!!!!

Date of experience: April 4, 2025

DM
1 out of 5 stars

Shocking

Used to be a regular at Redditch but yesterday was shocking, £20, 1.5 hour wait and wheels were filthy, body just about washed even though I paid for a wash and wax, won’t be going back

Date of experience: April 4, 2025

A

Amy

US

5 out of 5 stars

Hastings waves

I visited the car wash at Hastings Tesco, it was booked in for the full monty. My car was so dirty inside and out the joys of having small children. I was advised it would take 2 hours which it did. I have never seen my car sparkle so bright and inside was immaculate. They did a amazing job.

Date of experience: March 31, 2025

MS
5 out of 5 stars

For the waves car wash in Hythe

For the waves car wash in Hythe, Hampshire. My car was very dirty with ingrained rubbish. He spent a long time trying to clean it to a good standard and had to go over it several times butbwoukdnt stop until he was happy. The customer service from them was incredible. (including phoning their head office regarding an issue with my booking. He sorted it out without being asked). Fantastic. Really impressed.

Date of experience: March 30, 2025

KW
1 out of 5 stars

St Peter’s Worcester

St Peter’s Worcester Car was cleaned well. When we got in the car the press handbrake was broken the man admitted pulling it forward when it says press he said it clicked. Then had two men leaning over a mid 50’s women telling me I am lying. Reported to head office who did nothing and said don’t take legal action against us just the franchise. Awful company take no responsibility will be taking legal action any advice I would be grateful.

Date of experience: March 28, 2025

AR
1 out of 5 stars

Disappointed...bad,bad,bad.

I picked up my car and after service checked if everything was cleaned, was buy platinum service.Some areas of the car was not polished. I stay more then disappointed... The radiator grille was cleaned in a bad way, when I opened the trunk, the water drains were not even touched! Opened all 4 doors of the car, there was dust and old dirt everywhere... After polishing, the car was not cleaned enough,somewere not toched, there are polish stains left . The window was cleaned from the inside only as far as it could reach, the middle part of the window was not cleaned .Outside windows was polished(omg "real" masters)!!! The work is in no way adequate for the amount of money paid. I do not recommend Tesco Rainham service at all.

Date of experience: March 27, 2025

MN
1 out of 5 stars

Extremely rude staff

Extremely rude staff. I pulled up and was shouted at that i would have a 1.5hr wait and to hurry up and pull my car into a space. I did so and the attendant said he needed to inspect the car. He told me a inside and outside clean would be £35. I have always paid £25. I said I was surprised the cost had gone up so much and the attendants response was "Yeah, do you want it or not?" I said no, he said "good" and walked away. I have used this service regularly and have always recommended it. I'm assuming there has been a change of hands as I will never return. Rude staff and clearly they have no understanding of how to communicate with a customer.

Date of experience: March 26, 2025

CP
1 out of 5 stars

Waste of money!!!

I booked my car in for Gold standard wash and felt totally ripped off, I paid £40 and I’m not sure what I paid for. The exterior was still dirty, no sign of any polish. The interior did not look like it had been touched! I will not be using Waves again and would recommend others not to waste their money. What a disappointment!

Date of experience: March 25, 2025

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