Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

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S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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Showing 61 - 70 of 619 reviews
T
1 out of 5 stars

Legal Scamers

Do not even think to take a franchise with them, full of lies, ask for money first and send after all the relevant documents and the real costs and when you pull back from the deal because of how bad it is, they charge you fees for legal and management plus the training what i have not attended, without a signed agreement or a place where is stipulated the costs if you do not proceed with the application. My next step to see you all is in court. Avoid Alessio, who is a con artist who lie to you just to sell the franchise and take a bonus.

Date of experience: March 24, 2025

VP
1 out of 5 stars

Rubbish service

Had a ‘gold’ service clean costing £25 at the Tesco Hastings branch of this company two days ago. Should have checked at the time as when I got home I discovered the boot had been ignored. Still filthy. And also the back foot wells still dirty. I sent photos to the company and ask for their comments and also left a message on their answerphone with no reply. Absolute rubbish service.

Date of experience: March 20, 2025

E

EKH

US

5 out of 5 stars

Quick and efficient

Quick and efficient. Did a great clean inside and out for a great price. Ali was very helpful

Date of experience: March 19, 2025

J
1 out of 5 stars

DONT TRUST THESE MONKEYS

I was stood by my vehicle yesterday while my wife did her obligatory weekly run around Tesco (Taunton) on a Sunday morning. I witnessed a very disgruntled customer (I was parked in close proximity). He came back to his vehicle which had been left in the middle of the roadway where they PUSHED it, from what I understand it they couldn’t start it. This was an older style Land Rover so not exactly high tech! On looking inside the customer was told that the inside hadn’t been done BECAUSE IT WOULD TAKE TOO LONG - it is my understanding this customer had booked via the app so they should have been aware of this and timescales. The vehicle was there before I got there and I was sat there just over an hour. The manager claimed he would charge for just a wash to which the customer argued - and quite rightly so, my goldfish could have provided a better wash. It was streaky, the wheels had been missed, the windows hadn’t even been touched. From seeing this i certainly won’t be taking my vehicle there and il be suggesting to friends and family to steer clear also! On speaking to the customer he had pre booked a platinum service through the app - so not just a basic go over. To leave someone’s vehicle in the middle of a roadway is absolutely despicable behaviour. DONT TRUST THESE MONKEYS WITH YOUR CAR!

Date of experience: March 17, 2025

KB
5 out of 5 stars

Excellent service

We have just had a third vehicle cleaned there in 2 weeks, we have used them before, and Waves at Tesco Hastings have been brilliant. All cars were clean and shiny, and ready promptly. We usually book the first slot, and arrive early, they book us in quickly so we aren’t waiting around for them to finish setting up to open. Excellent service, and as an extra, we didn’t realise they did a loyalty scheme and we got a free wash. We go for the Gold package. I would recommend them and suggest using the app.

Date of experience: March 15, 2025

ZM
1 out of 5 stars

Dropped my car off for a clean while i…

Dropped my car off for a clean while i did some shopping. Get a call 10 minuets later to be told they had locked my car keys inside my car. Then while they are trying to get my door open they proceeded to tell me its my fault because i have central locking. I have 2 young kids, what they would have seen from the car seats. Hence why central locking is on. As professionals they should take extra care in case things like this happen. Instead they would rather blame the customer. Luckily we were able to get it open. But I'm horrified by their behavior and blame. Cherry on top of the cake? My car came out looking worse then it did when it went in.

Date of experience: March 14, 2025

sr
5 out of 5 stars

I had my work van washed here again…

I had my work van washed here again today & what a fantastic job they did, the guys where very friendly & polite, the app is so easy to use, I will definitely be going back

Date of experience: March 13, 2025

HK
1 out of 5 stars

DONT wash your car with them please not professional , expensive service waste money , don’t have PayPal payment method so someone after washing scammed my bank account and steal £80.00

DONT wash your car with them please. Non professional, expensive, worthless paying your money and choose expensive packages then ending up chocked when you look to your car after get washed😡. Be careful with their website online payments method as I booked via their website and dont have PayPal so you put your band card details and guess what I was later scammed and someone scammed my bank account and stole £80.00 from it as an automated transaction purchase!!!!!!!! They were the only company that I access in the morning and paid online later after I discussed with them that I’m not happy with their services about one hour later my bank account was scammed with four ( £20.00 payment transactions equal £80.00 total) so please be careful🚨😡😑❌ I had the worst experience ever. First I booked the gold service which what they described is opposite to their real job They washed it very quickly without pay attention to details left my car still dirty from outside and seats not clean properly inside The soap drips and dust were still in the car body and coat was horrible as starts collecting dust straight away I asked member of staff to clean the dirty areas that left in the car body and, he started wipe the car then said d ( madam we don’t do those details as your car is a standard wash and we can’t look to those details !!!!!!! When I said but I paid £37 for gold service which means cleaning properly as described and doesn’t look as CNN professional company with professional washing machines tools and services, he starts moaning and arguing with me so I asked not to argue with me please and I started cleaning and wiping my car by myself. I was very disappointed as my hand car wash it is much better than theirs and I wished if I haven’t paid this amount and I washed the car myself as it doesn’t make any difference if I or them wash it as their wash doesn’t look professional. Then finally as I mentioned earlier I was scammed

Date of experience: March 13, 2025

jc
1 out of 5 stars

Car not cleaned after booking

Booked a slot for cleaning, said it would be 1 hour but returned 1 1/2 hours later and no one had touched my car, have contacted website but no one replies

Date of experience: March 12, 2025

M
1 out of 5 stars

The Waves hand car wash at Tesco

The Waves hand car wash at Tesco, Exeter has gradually gone so far down hill I wouldn't have it done for free by them. The prices are very expensive and even though i would have the gold service neither the inside or outside were clean

Date of experience: March 11, 2025

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