Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

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S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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Showing 521 - 530 of 619 reviews
RB
1 out of 5 stars

Waves car wash at Tesco - Disgusted

Been to Waves car wash in Tesco on Old field road, twice 1st time they missed few areas of the car that was disappointed.. Only went 2nd time as I was going to Tesco shopping and thought give them another try.. I told them please don’t miss areas like last time.. one staff was apologetic the other was .. very sharp and said £30 in and out.. when I was charged last time £25. I stupidly did not argue with the cost cos as my main concern was getting end result of a clean service.. As it was dark I could not see the full results but had one of the staff saying I have made sure it is clean and no dirt.. Next day in day light.. If I can add the images .. it was worse then before.. whole front plus number plate dirty and not been touch.. you can see the cloth just slapped on but come off.. very disappointed and will never go back to them and I recommend you take this review.. If you want a decent Serivce.. go to STONE COT HILL OPPOSITE ASDA ..

Date of experience: January 27, 2022

C
5 out of 5 stars

Great experience

I have been using waves car wash at Tesco in towcester for many years and have nothing but praise for them. The whole staff from the manager Tach to all the others are very friendly and can’t do enough for us. I will be using them as long as the car keeps getting dirty. Always a great experience Keep up the good work. Chris (red Skoda)

Date of experience: January 23, 2022

LK
5 out of 5 stars

NORTHWICH SERVICE WAS INCREDIBLE

NORTHWICH SERVICE WAS INCREDIBLE I went for a basic clean whilst I did a quick shop. The staff at the Northwich car park went above and beyond. The clean was perfect, they even stuck back on the door seal for me. The car smelt amazing too. Thank you so much to those employees!

Date of experience: January 22, 2022

IT
1 out of 5 stars

Tesco Portsmouth fratton

Tesco Portsmouth fratton, £25, Still dirty, Soaked my boot, photos destroyed. I complained. Just got a shrug of the shoulders and he walked off. Absolutely disgusting.

Date of experience: January 13, 2022

GM
1 out of 5 stars

Very poor wash

Very poor wash. Asked for basic wash, twice. Operative said wash and dry, twice. Assumed that was a normal car wash, advertised at 9 pounds. Operative asked for 12 pounds, assumed I was getting more than a basic wash. Paid 12 pounds. Got a wash as you get anywhere else, for much less money. Tesco outlet in Martelsham, Suffolk. Parts of car left dirty, not all sills cleaned.

Date of experience: January 5, 2022

BG
2 out of 5 stars

HORRENDOUS SERVICE!!

HORRENDOUS SERVICE!!! DO NOT TAKE YOUR CAR OR MOTORCYCLE TO WRAGBY ROAD TESCO (LINCOLN)! I have been taking my motorbike to this place for a long time. Today I took my motorbike there whilst I purchased some milk for my baby. When I got back, half, I mean literally HALF of my bike was dirty! I discussed it with the "manager" and his attitude was disgusting! He swore at me and became physically aggressive towards me!! I asked for it to be done next week free of charge so they can make up for the "wash" he apparently gave my bike today and his response was damn right rude and he refused! So he has my money and I have a dirty bike to show for it. I've taken this further and am waiting for a response. Don't take your hard earned money to this place if the "manager" is working. The other staff are good though and do a good job evertime.

Date of experience: December 31, 2021

MG
1 out of 5 stars

Went to the waves car wash at Tesco’s…

Went to the waves car wash at Tesco’s gallows corner Romford, excellent clean outside, but the inside was not hoovered at all! the dusting was more miss than hit, as most bits were dusted. The dash only a quarter dusted, gear stick area missed, rear windows etc etc, just a crap firm. Prices were also up by £7 from last summer when they were good! Hence why I used again, but many people are saying they are more expensive and a terrible service!!

Date of experience: December 26, 2021

HR
1 out of 5 stars

I have been using Waves at Bicester…

I have been using Waves at Bicester Tesco to wash my van. They recently put the price up from £15 to £20 which I thought was a bit steep. I have just gone to the one at Buckingham and they wanted £30!!! To do an outside wash on a Transit van? I don’t think so. This reflects on you Tesco, they are rip-off artists and you should get rid of them!

Date of experience: December 21, 2021

C
1 out of 5 stars

Deep scratches + sloppy job

If you have a car worth more than £500 don't wash it with waves. First wash ever for my car and it was left with scratches all over with the back door few very deep scratches. Now I'll have to drop probably couple of hundred to get them buff out. On top of that the interior was not cleaned at all despite me paying for this service. Not happy at all.

Date of experience: December 20, 2021

KM
1 out of 5 stars

Awful

Awful, my car is filthy still and my purse is £20 lighter. Even with 20% blue light discount i will avoid! Tesco hardwick

Date of experience: December 8, 2021

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