Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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623 total • Write a review

Showing 161 - 170 of 619 reviews
LP
1 out of 5 stars

Rip off at Waves Tesco Copdock

My Audi A5 was dusty, and 4 car washes were not working, so popped into do some shopping at Tesco's Copdock Interchange. I use to use this car wash every week until Waves took it over and prices increased to £10 for a wash and dry. Handed my keys over to chap (the car wash area was empty). Thank god as I walked away I asked the price and was quoted £22 for a Bronze wash, which was for the biggest car size. I was like what, asked for my keys back. He was surprised I didnt want to pay £22. Not sure if its because he thought I was wealthy having a relatively new Audi or just thick!... Probably the later; as far as Im aware, my car isnt a 4x4 or SUV, its a medium size car, not a large car. I took my car to the Hand wash in Fore Hamlet. £10, brilliant job and extremely nice staff. Will be using that company again.

Date of experience: August 29, 2024

KD
1 out of 5 stars

Wave Tesco Extra Whitstable Disaster

Used to use Waves car washing service near Tesco Extra in Whitstable frequently. Always was a great and friendly service! Last month decided to wash my car and on arrival noticed new team. Surprisingly the guy who approached me didn’t give me a ticket when I gave him my car keys. He told me to come back in 1 hour. After 1 hour I came back and what a surprise my car was not even touched! 3 guys were standing around doing absolutely nothing! The guy I gave the car keys didn’t even say sorry, he said that he forgotten about washing my car…! Wasted my time waiting for the service! Today I came back and the same guy who said he was the manager of the site told me that I was banned from the service based on my previous complain when they didn’t wash my car! Have no idea why the previous manager at that place was changed for absolutely inresponsible unexpected person badly managing the customers! Will never go there again!

Date of experience: August 28, 2024

EF
2 out of 5 stars

Good job

Would have liked the inside of doors & hatch door to be wiped dry

Date of experience: August 27, 2024

M
1 out of 5 stars

Joke???

I wanted to wash my convertible car with them. The roof is soft. The boss asked if the roof should be washed as well? I didn't understand the question. I said I don't ask for any special treatment for the roof, but of course it has to be washed, the roof is part of the car, it doesn't matter whether it's soft or hard. The "boss" said that: only the roof is £25+ the car wash. I had a good laugh and left it, I went to another place where for £10 the roof is considered part of the car when it is washed. I do not recommend Wave car wash in Worcester with Tesco to anyone.

Date of experience: August 26, 2024

KD
5 out of 5 stars

Excellent service

We went to the Waves at Tesco Irlam and couldn't have asked for better treatment. The car was really dirty inside and out but when we came back after the hour advised, it was spotless! Both of the members of staff that we dealt with were very polite and helpful. We will definitely use them again and can thoroughly recommend this place.

Date of experience: August 22, 2024

WE
5 out of 5 stars

From dirty to clean whilst I shop

My car was absolutely filthy and came back very clean and shiny. They even put my shopping in my car and put the trolly back for me (cleaning is in Tesco car park)

Date of experience: August 21, 2024

IT
1 out of 5 stars

Fraud Franchise

Bought the inverurie car wash for £35,000 and within 6 months the business failed. I have opened various business of which are still trading. 1. They take you money 2. Fraudulent tell you information that is false about the performance of the business 3. Don’t offer any support to increase the business trade 4. Can’t do anything with out their approval 5. All their strategies are based in an office desk. What ever they think is not real world situation. 6. When you take the mater in your own hands & make the car was successful they SHUT YOU DOWN! Avoid

Date of experience: August 21, 2024

R
1 out of 5 stars

Surprising! (Awful)

Surprising! (Awful) My wife took my soft top car to Waves in Flitwick for a basic wash. When she got home I noticed that the roof had not been cleaned. I returned my car and explained that the roof had not been cleaned, only to be told that this was not covered in a basic wash. However this was not conveyed to my wife when she went there. I have owned a soft top for over 30 years and the roof had always been washed. The manager did tell me that it was an excellent clean, but I had noticed dirty water marks on the boot, he told me it was just a water mark! I told him that I would not be coming back and he just said ok. When I got home, I put a dab of water on a white tissue and wiped the ‘water’ mark on the boot. The tissue showed brown dirt residue. Finally I went to clean the roof myself and on the drivers side front, there was a round mark like a cup had been placed there. I know the mark was not caused by me and I had not seen it prior to the car being washed. I don’t get the car roof washed and in fact they made it dirtier! I will not go back there given the issues and would advise you to avoid Waves, Flitwick.

Date of experience: August 19, 2024

DP
5 out of 5 stars

Taunton! Polite, dedicated and top customer service. My first visit a month ago was 5* so I promised myself another treat to drive my car out looking like new. DIL

Best service I have had and I have had a few.

Date of experience: August 16, 2024

LM
5 out of 5 stars

Always great service at waves…

Always great service at waves wokingham. They always do there best to fit me in when I turn up and are clear the time frame. The car is always sparkling inside and out.

Date of experience: August 13, 2024

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