Review summary

Water Irrigation has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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Great service and comms. Keen prices and fast delivery.

I experienced great service from this company. Email questions prior to purchase were replied to within 2 hours during their working hours and all questions answered clearly and helpfully. Placed my order on a Friday, parcel turned up Monday morning on their standard delivery option. All items ordered were received in first class condition and their prices are the best I could find online. Very impressed; thank you. 100% recommended from me.

Inefficient, untrustworthy: AVOID THIS COMPANY

AVOID THIS COMPANY. Water Irrigation is the online trading name of Hydrosure Global Limited, based in Telford, Shropshire. They do not have a telephone contact number which automatically raises question marks as to their credibility. Their online system ignored my instant attempt to cancel my order, taking my money. They cancelled the delivery but have still not refunded my money after more than THREE WEEKS! I cancelled my order online as soon as I realised they operated without a facility for direct (telephone) communication - my reluctance to deal with them has now been validated. Other reviews would appear to confirm this company cannot be trusted. NOTE: Usually my Trustpilot reviews are positive!

P
Inconsistent, fail to notify when items are out of stock

Inconsistent, have made four orders with them, two have had issues: - one order some times items were missing, I contacted they explained they are out of stock. Doesn’t explain why they didn’t process a refund automatically and/or notify me - one order I paid for next day. It didn’t turn up. Had to contact and again, out of stock. No notification the premium service I paid for wouldn’t be fulfilled, no apology, no attempt to resolve. Avoidable as it was a large order and was held up by one item. Customer service is ok but you have to email and hours are limited. Shame there is a disconnect between fulfilment team and customer services

Be very wary of this company

This company has no phone line! They claim to do customer service by email but they don't respond for days! I'm trade and they got my order wrong so I've had to pull out of a job, reorder my schedule and pay my lads to stand around on site without being able to phone and speak to a person. 5 days later and despite emailing daily I'm no further forward with sorting it out. I've had to buy from another supplier and hope I eventually get a refund.

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All reviews

188 total • Write a review

Showing 81 - 90 of 184 reviews
JK
5 out of 5 stars

Brilliant Customer Service 10/10

Brilliant Customer Service 10/10 Purchased 1inch hose pipe fittings unfortunately they failed, The customer service received is Excellent they’ve gone out of their way to rectify this, highly recommend this company

Date of experience: February 13, 2023

SB
5 out of 5 stars

Bought a GEKA hand spray gun and after…

Bought a GEKA hand spray gun and after 5 months it had broken. A quick email to customer service and a photo to show the damage and the item was replaced there and then and received a new one within 48hrs. That is what you call great customer service. have ordered a number of products from this company over the past 18 months and will continue to do so on this basis.

Date of experience: February 4, 2023

R
1 out of 5 stars

This company chooses to use the 2 worst…

This company chooses to use the 2 worst couriers - yodel and Evri. Not only because they are cheapest but they both work to the sellers’ rules not customer needs. This means that whatever issues you have are ignored by all 3 - water irrigation, yodel and Evri. All you get is a standard ‘apology’ and ‘things go wrong sometimes.’ The truth is that both parcel companies DO NOT prioritise next day over 3-5 day when they take on too much business. Unlike pretty much every other delivery company they deliberately have vague tracking. This allows them to decide, day to day whether to deliver your parcel or not and just put up ‘out for delivery’ messages. Why is this a Water Irrigation problem? Because they know this and are happy to take the cost savings even though they get the complaints. Nearly all their customer service issues are on delivery but they clearly figure that it’s still more profitable to go with the cheapest couriers. Cynical - and if you’re one of the unlucky customers then you’ll be in for a long argument.

Date of experience: November 29, 2022

M

ML

US

5 out of 5 stars

Excellent service, quality products.

I've ordered 11 times in the past couple of years. Delivery has always been very prompt, often within 2 days, and all items have been as requested and of good quality. Only issue is the quirky search bar on their site.

Date of experience: October 4, 2022

G
4 out of 5 stars

Good prompt support when let down by Yodel.

Having read other reviews I am glad to say it doesn't reflect our experience. When Yodel failed to deliver our order they promptly sent out replacements and kept us up to date by email on progress. When Yodel let us down again, on another order, they responded again promptly and effectively. The soaker hose we ordered is now installed and working well and seems good quality to me. I would recommend them. If they stop using Yodel I'll give them 5 stars!

Date of experience: August 19, 2022

JC
1 out of 5 stars

Let down by lack of phone support and using Evri as the courier

I have ordered from this company many times before and the items I've received have always been of good quality and competitive price. However 8 days ago I ordered £65 of items and paid for next day delivery. I still don't have the items because they are using Evri (aka Hermes) and the package is still in their depot. WaterIrrigation no longer allow you to phone them (I'm sure they used to) so you have to email which can take up to a day for a response each time. In response to my non delivery they shipped another lot of goods, again next day delivery, but wait for it, they used Evri again, and again the package is sitting in the Evri depot 4 days later. My gripe with Water Irrigation is that they are not learning the lesson that other companies have learnt, which is that you cannot run a reliable business if you use Evri as the courier. I would also be reluctant to use them until they return to some sort of telephone or chat support service.

Date of experience: August 18, 2022

MG
1 out of 5 stars

Terrible soaker hose

Terrible soaker hose, not fit for purpose. Cheap for a reason. Very disappointing. I guess all good reviews are fake!

Date of experience: July 29, 2022

AH
1 out of 5 stars

Delivery of my order should have been…

Delivery of my order should have been made by Evri yesterday. I'm unable to contact Evri directly and only have an on-form to fill in to contact Waterirrigation and they advise they will be back within 24 hours. Not a good customer experience so far....

Date of experience: July 22, 2022

JR
5 out of 5 stars

Purchased a hose pipe wall bracket

Purchased a hose pipe wall bracket. I can see the negative reviews and have sympathy, but can only leave an honest review of my experience. The product arrived quickly in perfect condition, exactly as advertised.

Date of experience: July 19, 2022

CC
2 out of 5 stars

No response when try to query the money…

No response when try to query the money taken - product seems OK but there seems to be a complete lack of response to customer service queries

Date of experience: July 14, 2022

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